Desktop Support / Entry Level

Cook Systems is hiring entry level desktop support reps for a 6+ month contract. This is a remote role but candidates must live in TN upon submittal.

Requires a minimum of 1year of current experience as desktop support specialist with excellent interpersonal and communication skills, both written and oral.

Help Desk staff’s primary responsibility will be using the Zendesk customer support software embedded in the system to intake, categorize, and resolve issues reported by users.

Help Desk staff will be required to review messages within Zendesk (i.e., tickets), either address the issue themselves or assign the ticket to the appropriate staff, communicate with the user upon resolution, and close the ticket.

Help desk staff will also be expected to communicate with users while the tickets are open and active to provide updates on the issue's status.

Help Desk staff will be trained on the use of the Zendesk customer support software and relevant applications.