Desktop Support Engineer Jobs

Hi sir,

we are looking for Desktop Engineer L1 in Nashville -USA

Work type: Full time

Language: Fluent in English

Address: Nashville TN USA

Please share your resume if you are interested

Thank you!

JOB DESCRIPTION
Mandatory H&F Skills
Accountable for support while on-site/ Data Center and other Technology Operation Facilities.100% hands-on support (servers, racks, cabling),Hardware Servers, Storage, Backup, Tape library experience, handling new / break fix and decommission.Minimum 3-5 years of experience supporting Technology Operations of a large and complex customer.Experience in Capacity planning for Rack space, power, DC modular containment, necessary tools and services.Handling Incidents / Service Request and adhering to contractual SLAsAs part of Smart Hands Services, Service Provider shall perform the following activities, and any other activities, as requested by and under guidance and direction (e.g., power cycle devices, cable route/path tracing, manage spares inventory, receive and dispatch goods, etc.):Perform visual inspection of third-party equipment such as carrier or provider network equipment.Provide fault isolation and break/fix activities for the in scope technology equipment (servers, backup, storage) and network devices (including network sniffer, vulnerability scanners and security sensors);Direct third-party vendors who may be involved in diagnosing and correcting system related issues and assisting with solutions.Coordinate maintenance and outages with local and remote vendors.Rack, stack, install and decommission equipment and assets as requested.Perform network cable and jack testing.Perform cable patching as required.Perform network patching.Participate in DR testing.Provide timely communication on issue status and resolution, at intervals and timings as prescribed by client, which may vary by issue severity and platforms.Maintain ticket updates for all reported Incidents.Use diagnostic tools to troubleshoot problems associated with network connectivity; and Provide project-based support, availability permitting, with maximum flexibility and teamwork.Traditional L1 tasks for SH&E.Receiving New Equipment, Physical verification of shipment, enter receipt into Order tool, Record discrepancies (if any), Storage of items received into cage or warehouse, Disposition of items received, Record assets in tool, Cage Management, Moving Assets in/out of Secured Cages or Warehouse, Barcode & Tagging Assets, Asset Tag placement, Asset Transfer / Movement, Asset Shipping / Disposal, Shipping & Other tasks agreed to by the provider and Tower Manager.
Soft Skills:
Flexible, continuous learner, excellent communicator, works well in team environment, appreciates challenge, comfortable and effective working in new areas that require experimentation and rapid problem solving.Requires excellent inter-personal, communication and presentation skills.Emergency communication system support including working with 3rd parties.Hands-on experience in managing Technology OperationsKnowledge of Operational tools like deployment, provisioning, monitoring, performance measurement tools etc.