Desktop Support Engineer Jobs

Job Overview

We are rounding off our Technology looking for a Desktop Support Engineer to provide technical assistance to our internal teammates. You will help provision user accounts, install, upgrade and troubleshoot user hardware and software systems to insure all resources can access ClassWallet systems

If you enjoy working independently while supporting end users, we’d like to meet you. To succeed in this role, you should be a self starter and enjoy solving problem skills along with the ability to give clear technical instructions.

Responsibilities

Provision and secure user accounts

Onboard users and insure a smooth and trouble free experience

Respond to user issues regarding accounts , licensing, hardware, software and networking

Walk customers through installing applications and computer peripherals

Ask targeted questions to diagnose problems

Conduct remote troubleshooting

Customize desktop applications to meet user needs

Record technical issues and solutions in logs

Direct unresolved issues to the next level of support personnel

Follow up with clients to ensure their systems are functional

Help create technical documentation, manuals and training were needed

Requirements

Proven work experience as a Desktop Support Engineer technical support Engineer or similar role

Hands-on experience with Windows/Linux/Mac OS environments

Working knowledge of office automation products and computer peripherals, like printers and scanners

Knowledge of network security practices and anti-virus programs

Ability to perform remote troubleshooting and provide clear instructions

Excellent problem-solving and multitasking skills

2+ years of experience providing Mac and PC support; certification is a plus

Proficiency with Microsoft Office google as well as AD and G Suite configurations

Excellent communication and organizational skills

Benefits

• Dental insurance
• 401(k)
• Health insurance
• Vision insurance
• Paid time off