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Desktop Support Engineer L1

Company

DeRisk Technologies
Address Palm Beach Gardens, FL, United States
Employment type FULL_TIME
Salary
Category Technology, Information and Internet
Expires 2023-08-10
Posted at 10 months ago
Job Description
Duties & Responsibilities:


Provide support on the Client Windows platform, for desktop/end-user technologies, collaboration tools, and mobile technologies and printing, this includes laptop/mobile devices, video conferencing, and network/remote access this position works collaboratively with the Service Desk for end-user break/fix and other support functions.


Duties shall include, but not be limited to:


  • Runs diagnostic tests to isolate system problems as well as proactive activities
  • Experience with Remote Support technologies such as Remote Desktop (Microsoft), Apple Remote Desktop, VNC
  • Install, maintain, and upgrade equipment and its associated infrastructure
  • Operating Systems Windows, OS-X
  • Collaborate with other IT Services Data Center and Network Infrastructure teams
  • Documents, tracks, and monitors the problem to ensure a timely resolution within an affected SLA window
  • Consulting and instructing users on hardware and software questions/issues
  • Identifies, researches, and resolves technical problems including forming an RCA
  • Responds to telephone calls, emails, service tickets, and dispatched requests for technical support
  • MS Office (Windows and knowledge of Mac) software
  • Hands-on experience removing viruses and spyware using various tools (Windows)
  • Diagnosing and troubleshooting desktop system, printer, and operating problems


Requirements


Exp: 2+ years


Basic Skill Set:


  • Excellent customer service and communication skills including providing VIP support
  • Advanced knowledge of Microsoft Office suite of applications
  • Support of mobile devices
  • 2 years plus experience providing technical support in a fast-paced and constantly changing environment up to the executive management level.
  • Support of End Users for video conferencing units.
  • Experience supporting large Windows-based environments to desktop level with emphasis on Win 7 OS/office 2010 as well as Win 8 and O365
  • Good working knowledge of Active Directory
  • A+ Certification or equivalent experience