Desktop Support Analyst (708073) - Hybrid - $24/Hr - Urgent Hiring

North Carolina Local Candidates Preferred
Hybrid Position , Urgent Hiring
Position Title & Code: Desktop Support Analyst
Location: Hybride (Research Triangle Park, Durham NC)
Project End Date: 04/16/2024 (With Possible extension)
SHIFT : 40 hrs weekly
Job Details
NC FAST requires the services of a Desktop Support Analyst to assist with desktop support to NC FAST end users, including NC FAST users in training environments located at the main NC FAST facility.
The position will act as a member of the Desktop Support team responsible for setting up and breaking down laptops and desktops in training or classroom settings, as well as supporting the hardware, operating systems and NCFAST applications running on the laptops and desktops, troubleshooting end-user computer related issues, reimaging PC's, installing software, using remote desktop utilities, and providing general computer related support. This position functions as a member of a team and participates in the incident management ticketing system. This position is also responsible for notifying users on the progress of their issues by voicemail, email or in-person communication. The Desktop Support Analyst diagnoses mechanical, hardware, software and system failures using established procedures, and determines most cost effective repair resolution to minimize customer downtime.
Skill Assessment: (Please include the years of experience last used and brief description on skills below, information is to be submitted along with the resume)
Skill
Required / Desired
Amount of Experience
Years Used
Last Used
Experience using remote control software to provide desktop support
Required
3
Experience organizing and following complex and/or detailed technical procedures to provide desktop computing hardware and software installation.
Required
3
Experience with microcomputers, local/networked printers, Microsoft operating systems, MS Office and MS Exchange, Netware, Active Directory
Required
3
Experience integrating knowledge and skills from a range of technologies to address work assignments.
Required
3
Experience independently resolving routine and non-routine problems, solve problems and perform diagnostics on software and/or hardware.
Required
3

• Microsoft MCSE and A+ Certification

Highly desired
LAN Desk experience and Ghost experience
Highly desired