Design Studio Consultant Jobs

Overview
Join an award-winning company!
Who are we?
Since 1967, Toll Brothers has been building luxury homes and communities in the best locations in the U.S. Today, we’re a Fortune 500 company operating in over 50 markets across more than 20 states. We’re the country’s premier luxury builder with the widest range of products in the industry, including traditional single-family homes, active adult, hi-rise condos, apartment rentals, urban redevelopment, and student housing.
From the homes we build to the talent we recruit, we know that to be the best, we have to work with the best. Toll Brothers is a place where diverse perspectives and experiences are welcomed and where employees of all backgrounds are treated with fairness, dignity and respect. We believe every employee should feel safe to be their true and authentic self at work. Our employees are our family, and we strive to uphold the values that our founders instilled in us, creating an exceptional place to work that is inclusive to all.
Toll Brothers, America's Leading Builder of Luxury Homes, seeks a Design Studio Consultant to assist homebuyers with color and options selections, as well as the sale of upgrades, at the Toll Brothers Design Studio in Bonita Springs, Florida.
What is the opportunity?
The Design Studio Consultant position is responsible for guiding the buyer through the selection of Included Features and Available Personal Choices (options/upgrades), thoroughly and on-time, while adhering to company policies and procedures and representing the company by keeping in line with the builder’s code of ethics, values, and mission statement. This position will Interact with other departments as needed (i.e. Purchasing, Marketing, Accounting, Conveyancing, Construction, Customer Care, etc.) and will be tasked with completing required paperwork accurately and timely. Proficiency with department specific technology is necessary.
What are the primary responsibilities?

• Complete Buyer selection paperwork accurately and by deadlines
• Navigate the Toll Intranet for product and builder information
• Adhere to predetermined deadlines for selection appointments, change requests,
• All other duties as assigned
• Provide buyer feedback internally
• Prepare and double-check final document package for accuracy and submit to construction team
• Interdepartmental Communication
• Administrative Functions
• Assist Prospective Buyers/Home Buyers with Tours and Options Selections
• Execute selections for Quick Move-In inventory homes as needed by communities
• Attend education sessions/training from trade partners regarding included features and available personal choices, as well as internal company training regarding construction, new communities/floor plans Attend product knowledge meetings monthly and/or quarterly
• Be familiar with product and house warranty specifics and be able to communicate this to buyers
• Field visits as Tour community models, Quick Move-In homes and homes in production
• Provide status updates to Design Studio Manager
• Utilize Pivotal or Enterprise One software and Studio selection software to enter home selections and options contract documents
• Maintain communication with on-site Sales Consultants
• Walk-through with sales/construction/marketing personnel of all merchandised models
• Orientation tour responsibilities include assisting the with meet/greet, present chosen tour categories, set up & clean up
• Interact with internal mortgage company personnel as needed to confirm buyer affordability
• Continuing Education/Meeting Attendance
• Provide scripted tours of Design Studio environment, delivered in a professional manner, well-articulated, and with positive energy
• Stay current on home product trends and/or design styles/colors via (vendor trainings, online research, etc.)
• Use Salesforce to review customer and scheduling information, manage tasks, and enter buyer communication
• Meet with prospective buyers to share knowledge and excitement about Design Studio environment, procedures, and available products. Assist deposit tours as needed
• Answer phones as needed
• Process special requests with appropriate approvals from management
• Submit paperwork to buyers for final authorization through DocuSign and authorization process to internal business partners

Don't miss this opportunity to join one of the nation's most respected FORTUNE 500 companies!
Qualifications
Does this describe you?

• Strong ability to set clear and concise expectations with customer that support corporate processes and policies
• Ability to assist buyer in reaching decisions in a timely manner
• Able to utilize the department specific technologies to solve business challenges
• Participate in continuing education as needed
• Must be able to handle the challenges related to customer service
• Ability to educate buyer on products
• Must have gift of hospitality, thoroughly enjoy interacting with others, and have an amiable, outgoing and pleasant demeanor
• Able to work with employees among multiple departments
• Applies creative problem-solving to address business needs and issues
• Ability to perform in a sales environment working and interacting with people and providing excellent customer service
• Working knowledge of Microsoft Office programs, including Outlook, Excel, Word and PowerPoint
• When speaking and writing, uses appropriate grammar, organizes ideas clearly, and articulates ideas concisely
• Able to plan and prioritize while focusing on detail orientation and effective time management

Do you have these qualifications?

• Enthusiastic attitude: desire to ensure process is enjoyable, smooth and easy for the buyer
• Great sales skills
• Preferred:
• Excellent communication and organization skills
• Design knowledge, real estate/builder experience a plus
• Basic knowledge of homebuilding/construction techniques
• An Interior Design degree is a plus
• Patience, empathy and good listening skills
• Essential:

We offer an excellent benefits package that includes comprehensive medical/dental, 401(k) with a company match, discounted stock purchase, discounts on mortgages, homes, appliances, and much more!
Come see why Toll Brothers has been attracting and retaining some of the best professionals in the industry!
APPLY ONLINE TODAY!
No walk-ins or phone calls, please.
Toll Brothers is committed to ensuring equal employment opportunity. All employment decisions, policies, and practices are in accordance with applicable federal, state, and local anti-discrimination laws. Toll Brothers will not engage in or tolerate unlawful discrimination (including any form of unlawful harassment) on account of a person's sex (including pregnancy), age, race, color, religion, national origin, ancestry, citizenship, physical or mental disability, sexual orientation, gender nonconformity, status as a transgender individual, gender identity, genetic information, marital status, family responsibility, armed services, or any other status protected by law.