Delivery Supervisor Jobs

Job Overview

Facility Location: 125 Old Williamston Road, Greenville SC 29673

The Supervisor, Delivery NFS will lead a team responsible for the efficient delivery and merchandising of company products while meeting company distribution objectives. The role will onboard new teammates; respond to customer issues; optimize route efficiency; adhere to safety and compliance policies; and foster a positive working environment. The Supervisor will lead and train an assigned team of merchandisers using proper techniques to develop skills, conducting up to three Right Execution Daily (RED) rides per week with the assigned delivery merchandisers.

Duties & Responsibilities

• Manage delivery and merchandising of all pre-sold orders in the assigned territory, ensure that satisfactory customer service levels and company standards are maintained while looking for continuous improvement opportunities
• Engage and develop teammates through effective performance management, coaching, and training
• Teach, coach, and train Delivery Merchandisers on processes, and procedures necessary to maximize profit and productivity, while maintaining satisfactory customer service, through a minimum of 3 per week consistently planned and documented R.E.D. rides
• Implement continuous improvement methods while maintaining customer focus, and embody company purpose and values to inspire servant leadership
• Manage, lead, and motivate a team of Full-Service Delivery Merchandisers and Cashiers to deliver results by communicating company goals and deadlines
• Establish a safe working environment to ensure teammates are properly trained in safe working techniques in the trade, including safety blitzes, evaluations, annual testing, etc
• Ensure core internal audit guidelines and procedures are followed and met, including cash handling, Kronos time-card management, fuel card management, etc.
• Monitor key business indicators including the number of cases delivered, shrink result, percentage of orders served and delivered, RED, etc., and develop action plans based on opportunities to drive productivity gains
• Partners with Talent Acquisition on the hiring process, including interviews and onboarding, to ensure the right fit for the role, an excellent onboarding experience, and to achieve budgeted staffing needs
• Partner cross-functionally to manage and lead effective communication with sales, warehouse, and route planning teams

Knowledge, Skills, & Abilities

• Knowledge of CCCI Sales and Delivery operations preferred
• Must be able to lift and merchandise products up to 75 pounds, use of material handling units (hand cart, CooLift, Pallet Jacks)
• Strong computer skills – SAP, Microsoft Office Excel, PowerPoint, laptop, iPad, Smart Phone
• Ability to manage constant change in a fast-paced environment
• Must demonstrate good planning techniques and organizational skills
• Ability to lead, coach and develop a team
• Prior leadership and management experience a plus

Minimum Qualifications

• High school diploma or GED
• Must be able to obtain a Class A CDL
• Knowledge acquired through up to 12 months of work experience

Preferred Qualifications

• Class A Commercial Driver’s License
• Preferred 2 years of education beyond school in college or technical school

Work Environment

Work environment will vary, including but not limited to exposure to weather conditions, coolers, and customer storage areas which may be nontemperature controlled

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