Data Center Technician Jobs

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ServerHub is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and infrastructure. ServerHub managed data center services are anchored in world-class facilities. Our customized technology solutions are designed to help customers effectively manage risk, improve their technology performance and allow them to focus on their core business objectives. ServerHub is headquartered in TX.

ServerHub is proud to be an Equal Opportunity Employer. Our work culture at ServerHub does not discriminate based on actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veterans' status, gender, gender identity, gender expression, genetic information, sexual orientation, or any other characteristic protected by applicable federal, state, or local law.

The Data Center Technician provides an overall focus on positive proactive end-user customer service through phone, email, face-to-face, and our internal case management systems. Maintains accurate chain-of-custody logs of incoming and outgoing customer packages and ensures facility cleanliness. As a member of the Operations Team, the Data Center Technician is expected to handle trouble tickets and remote hands requests from inception through resolution. Data Center Technician I will assist with the installation of a variety of circuits, including Ethernet, Sonet and Dark Fiber. Data Center Technicians monitor all business-critical systems (BMS, Security) escalating issues accordingly and drive both internal and customer compliance to the Company security standards.

Responsibilities

• Monitor and assist with troubleshooting technical issues and alarms with ServerHub Infrastructure. Comfortable with following ERP and Escalating to on-call staff or engineering support staff as necessary in a fast-paced data center environment
• Always Maintaining facility cleanliness and Tour Readiness.
• Create and maintain effective customer relationships, with customer satisfaction as the goal. Answering customer phone calls and emails within a timely and professional manner.
• Assist with maintaining accurate inventory of work tools, equipment, and devices
• Assisting with supervision on Installs, testing and close out of new Customer orders, computer/server hardware, software support while ensuring tickets/orders are resolved quickly and thoroughly within predefined intervals.
• Perform physical security walkthroughs, administration of security sign-in procedures for all colocation customers, visitors, third parties and escorting them to designated work location while adhering and enforcing established company security standards.
• Other duties as assigned
• Adhere to ServerHub Cabling Standards.
• Accurately capture time invested on tasks and tickets/cases (customer installs, site expansions, outages, remote hands, etc) including capturing Cap Labor on timesheet and ensuring timesheets are completed and submitted timely.

Qualifications

• Customer Service Skills
• Being able to handle Critical Infrastructure emergencies
• Ability to assess situations and escalate properly, following internal procedures.
• Previous NOC/SOC/IOC experience and/or data center experience preferred.
• Other duties as assigned
• Cross Team Collaboration
• Strong written and verbal communication skills.
• Responsibility and dependability are a must
• Network/Power Monitoring
• 0-4 years of experience or demonstrated ability to meet the responsibilities/qualifications.
• Basic understanding of data center infrastructure such as generators, UPS, DC Plant, HVAC, Fire suppression systems, and ability to read electrical diagrams.
• Trustworthy and ability to work honestly with little or no supervision, if necessary.
• High school diploma or equivalent.
• Some familiarity with DS1, DS3, Ethernet and dark fiber circuits are a plus.
• Knowledge of Windows operating systems both pc and server side.
• Ability to learn quickly and apply new knowledge and skills immediately.
• Familiarity with basic hardware troubleshooting tasks, replacing hard drives, memory and motherboards a plus

Benefits

• Paid Time Off and Paid Holidays
• Health, Vision and Dental Insurance Packages
• Life Insurance

Job Type: Full-time, Part-time

Pay: $21.00 - $29.00 per hour

Benefits:

• 401(k) matching
• Health insurance
• Paid time off
• Dental insurance
• Opportunities for advancement
• Vision insurance
• Health savings account
• Life insurance

Schedule:

• Evening shift
• Monday to Friday
• Weekend availability
• On call

Work setting:

• Remote

Experience:

• Data center or related technician: 2 years (Preferred)
• Customer service: 2 years (Preferred)

Work Location: Remote

• Health insurance

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