Data Center Inventory & Asset Technician

Responsibilities

• Escalates any security or safety incidents. Coordinates with security escorts for third-party vendors.
• Complies with security and data management policies.

• Leverages process knowledge and best judgment to complete next task without direct supervision.
• Performs assigned tasks and escalates issues during high-volume work activity or escalation-based situations.

• Executes incoming/outgoing deliveries as instructed by management (e.g. purchase order [PO] receiving, Rack Movement Supervisor [RMS] activities).
• Applies appropriate customs documentations and standards for outbound packages.
• Performs data entry to document inbound and outbound packages.

• Builds strong working relationships with customers.
• Ensures IAM tasks are completed accurately as requested, as well as meet company and industry standards and policies.
• Maintains a strong focus to understand the impact of their work when completing tickets and assigned Inventory and Asset Management (IAM) tasks.

• Ensures detailed physical inventory tracking and staging.
• Performs inventory cycle audits, data corrections, and various Data Center regulatory compliance or certification control audit activity.
• Maintains and stewards up-to-date and accurate logical information within various inventory management systems (e.g., configuration management databases, asset management repositories).
• Performs material movement, including shipping/receiving and inventory management per standard process.

• Follows all Service Level Agreements (SLAs) related to RMA warranty process.
• Processes failed vendor hardware devices using online/other tools, including information processing, packaging, shipment, and receipt of return for Return Merchandise Authorization (RMA) devices.
• Engages supplier to initiate warranty claim when automation is not available and processes the orders.

• Ensures DBD serial number matches with database.
• Performs destruction of data bearing devices (DBD) following all Service Level Agreements (SLAs) and Microsoft policies as necessary.

• Notifies management about ordering stock shortages. Escalates any issues to management.

• Follows procedures to contribute to plans to develop, build, and run methodologies. Ensures execution according to accepted procedures for consistency, accuracy, and timeliness of delivery.

• Embody our culture and values

Qualifications

• Ability to work 12 hours shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays.
• OR equivalent experience.
• High School Diploma AND 6 months experience or an internship in inventory management, retail, warehouse management, or a related field
  
  • OR equivalent experience.

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
• Criminal Justice Information Services: This position may require passing a background check conducted through the CJIS criminal justice information system by authorized local, state, and/or federal agencies.
• Citizenship Verification: This position requires verification of US Citizenship to meet federal government security requirements.

• 1+ year(s) experience in warehouse/supply chain in an information technology (IT) environment, IT, and/or logistics, operating heavy-load movement equipment (e.g., forklift, pallet jacks, chassis lifts) for a large corporation
  
  • OR equivalent experience.
• OR equivalent experience.