Data Analyst (1-3Yrs) Telecom

Contract Length: 1 year
Hybrid schedule: Hybrid: onsite Tue/Wed/Thu
Work Location: 6625 Excellence Way, Plano, TX, USA

Top must have skills: SQL; Tableau; Excel
> Education/Experience:
> Bachelor's degree in a technical field such as computer science, computer engineering, math, statistics or related field required.
> 1-3 years of experience required.
The main function of the Data Analyst is to provide business intelligence support and supporting areas by means of both repeatable and ad hoc reporting delivery reports (charts, graphs, tables, etc.) and analyses that enable informed business decisions.
Job Responsibilities
Key role in managing Care dashboards and reporting including design, data modeling, capabilities, automation, and templates.
> Key role in the team's efforts to support the foundational projects connecting to our insights platform, especially around data management/design, data warehousing, optimizations, and best practices to enable insights and actions from stakeholders.
> Business continuity through platform/data availability is critical this team member will understand when and how to raise issues to senior leadership for further guidance. Will work with issues owners to track high-level progress, driving accountability, and resolve issues across Care.
> Understand SEA Care customer journeys ensure Care data and systems are developed with the relevant functions that generate win-win-win insights (customer, employee, organization) that will allow Care to connect the dots and identify and prioritize opportunities to improve and/or create processes.
> Learn Care operations across different lines of business and leverage those understandings to ensure the direction of projects and activities support stakeholder needs
> Perform ad hoc analyses to identify opportunities and develop actionable recommendations through a rigorous, data-driven process; work proactively to uncover areas within the business to drive performance improvements to unlock productivity and accelerate execution.
>
> Skills:
> Experience in data analytics, process improvement, customer feedback management, or similar data driven improvement experience
> High competence/comfort with generating and evaluating SQL queries
> Advanced skills with MS Excel
> Experience with Python, R, SAS, Hadoop (Hive, Pig), or similar systems
> Experience developing Tableau dashboards (or similar platforms [Power BI, Domo, etc.])
> Experience using enterprise CX platforms such as Qualtrics, Medallia, or InMoment, similar
> Analytical skills with experience in root cause analysis
> Experience with business process design/improvement, including gathering requirements, documenting workflows and developing specifications (business framework and wireframe design, technical and QA documentation)
> Experience to interact with IT teams (internal and external partners) to foster better data/system understanding, sourcing, flow, etc.
> Systems familiarity in SAP, CRM, call management tools or similar/related systems
> Experience with Google or Adobe Analytics is a plus
> Experience with ServiceNow or other major CRMs is a plus
> Data science and/or statistical modeling experience is a plus
>
> Education/Experience:
> Bachelor's degree in a technical field such as computer science, computer engineering, math, statistics or related field required.
> 1-3 years of experience required.
Yogesh Sharma
("Believe you can and you're halfway there.")
Theodore Roosevelt
Sr. IT Tech Recruiter
(Java, Security, Embedded, Network, Salesforce, DBA)
Phone: 2017789311 Email: [email protected]
Gtalk: [email protected]
LinkedIn: https://www.linkedin.com/in/yogesh-sharma-520957223/
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