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Customer Support Representative | Hybrid | 36998 (Q)

Company

Cerebral Staffing, LLC
Address Urbandale, IA, United States
Employment type FULL_TIME
Salary
Category Internet Publishing
Expires 2023-06-16
Posted at 11 months ago
Job Description
Join Cerebral Staffing, LLC on site at our client John Deere in Urbandale, IA as a Customer Support Representative!


Location: Urbandale, IA | Hybrid schedule, onsite 3 days per week (must live locally)


Duration of Role: 3+ years


Pay: $18.26/ hourly


Hours: 8-hour shift availability between 7 am – 6pm, Monday - Friday. Rotations occur monthly. Training will consist of 2 weeks classroom training, and an additional 2 - 4 weeks of on-the-job training & mentoring with an experienced technician.


DUTIES AND RESPONSIBILITIES:


The Enterprise Contact Center team provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction.


Common calls and emails include:


  • Parts and publications lookups
  • Ag, Residential and Commercial Turf, and Golf product issues/complaints
  • Warranty registration, and extended warranty coverage
  • Loyalty Rewards programs
  • General product questions, availability, compatibility
  • Out of warranty assistance


REQUIRED:


  • 6+ months experience with customer service / support experience.
  • High comfort level and experience with consumer software applications.
  • Ability to work support hours and occasional holidays to support the business.
  • Skills in interpersonal communications, negotiation, and conflict resolution.
  • Strong computer and troubleshooting skills.


DESIRED:


  • Prior work experience in Agriculture or Technology dealer channels.
  • Knowledge of agriculture, turf (mowers) and utility vehicles.
  • Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline.


Additional notes:


This position offers a retention bonus and pay increases after 6, 12, and 18 months of employment.


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