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Customer Support Analyst - Us Citizenship Required

Company

General Dynamics Information Technology
Address , , In
Employment type
Salary $48,000 - $72,000 a year
Expires 2023-07-27
Posted at 11 months ago
Job Description
Clearance LevelNoneCategoryFunctional ExpertsLocationRemote, Based in the USA
Requisition Type: Regular
Your Impact

Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.

GDIT is seeking a new team member to support the Priority Telecommunications Service Center on a Department of Homeland Security (DHS) program serving the National Security and Emergency Preparedness (NS/EP) community. In this role, you will perform as a critical customer liaison for GDIT’s contract to support Priority Telecommunications Services (PTS). Delivered through service providers’ networks, PTS provides priority voice, video and data communications to the NS/EP community in times when the public telecommunications networks are experiencing stress due to natural or man-made disasters, such as hurricanes, earthquakes, or terrorist attacks.

HOW THE CUSTOMER SUPPORT ANALYST WILL MAKE AN IMPACT

This position supports Government Emergency Telecommunications Service (GETS), Wireless Priority Service (WPS), and Telecommunications Service Priority (TSP) customers ranging from local government administrative staff to high-level Federal Government officials to critical infrastructure industry partners.

WHAT YOU NEED TO SUCCEED

Responsibilities include:

  • US Citizenship is required
  • Assisting customers in determining how to implement and manage GETS, WPS, and TSP within their organization.
  • DESIRED QUALIFICATIONS: BA/BS (or equivalent experience), 2+ years of experience
  • Providing input on process improvements
  • This is not a technical position.
  • Providing ongoing customer support for established GETS, WPS, and TSP customers.
  • Must be able to obtain a Public Trust
  • Educating customers about GETS, WPS, TSP, and how to use program-related websites.
  • Supporting inbound and outbound customer interactions by phone and customer relationship management software.
  • Reviewing and approving service requests based on standard guidelines.

Qualifications

  • Ability to learn to use customer relationship management software
  • 1+ yrs experience with customer support
  • Strong communication skills and end-user support skills

GDIT IS YOUR PLACE

  • Full-flex work week to own your priorities at work and at home
  • Cutting-edge technology you can learn from
  • Comprehensive health and wellness packages
  • 401K with company match
  • Professional growth opportunities including paid education and certifications
  • Rest and recharge with paid vacation and holidays
  • Internal mobility team dedicated to helping you own your career