Customer Service Support 4 Jobs

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Teledyne API (TAPI), a business unit within the Environmental and Electronic Measurement Instruments group within Teledyne Technologies Incorporated (NYSE:TDY), continues to be the global leader in the manufacturing of advanced instrumentation for monitoring of atmospheric pollution. We design, manufacture and market precision gas analyzers and air quality monitoring products both domestically and internationally.
Teledyne is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, gender, sexual orientation, gender identity, gender expression, transgender, pregnancy, marital status, national origin, ancestry, citizenship status, age, disability, protected Veteran Status, genetics or any other characteristic protected by applicable federal, state, or local law.
If you need assistance or an accommodation while seeking employment, please email [email protected] or call (805)373-4545. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accommodation will receive a response.
Stay Safe From Recruitment Fraud! Apply for positions with Teledyne directly at https://globalcareers-teledyne.icims.com.
Job Summary
Responsible for providing effective customer service for all internal and external Company customers by utilizing knowledge of Company products and programs. Also responsible for developing and maintaining positive customer relations, as well as team member relations within the Customer Service Department. Uses professional concepts and business acumen. Works on problems of moderate complexity, diversification or expense. Normally receives little instruction on day-to-day work, general instructions on new projects or assignments.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Responds to customer inquiries regarding price and product literature requests.
Processes customer orders/changes according to established department policies and procedures.
May recommend price adjustments based on Company/customer relationship.
Provides timely feedback to the customer including shipping date, anticipated delays, and any additional information needed by customer.
Assists in resolving production scheduling, shipping, or invoicing issues to ensure delivery by specified dates.
Process product returns and validate warranty claims.
Meets and exceeds customer’s service expectations.
Solicits sale of new or additional services.
To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Works well in group problem solving situations.
Project Management – Communicates changes and progress.
Technical Skills - Pursues training and development opportunities; Strives to continuously build knowledge and skills.
Customer Service - Responds promptly to customer needs; Meets commitments.
Oral Communication - Listens and gets clarification; Responds well to questions; Participates in meetings.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively; Able to read and interpret written information.
Teamwork – Gives and welcomes feedback; Supports everyone’s efforts to succeed.
Business Acumen - Understands business implications of decisions.
Ethics - Treats people with respect.
Organizational Support - Follows policies and procedures; Supports organization’s goals and values.
Judgment - Includes appropriate people in decision-making process.
Motivation – Demonstrates persistence and overcomes obstacles.
Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently.
Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Accepts responsibility for own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity – Completes work in a timely manner; Strives to increase productivity.
Safety and Security - Observes safety and security procedures including using Personal Protective Equipment (PPE) as required and wearing company issued badge when on company property; Reports potentially unsafe conditions; Uses equipment and materials properly.
Adaptability - Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events.
Initiative – Seeks increased responsibilities; Asks for and offers help when needed.
Innovation – Generates suggestions for improving work.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience
Minimum of 10-15 years of experience in a similar position required. Two year certificate from college or technical school preferred and/or equivalent related experience and/or training; or equivalent combination of education and experience.
Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills: To perform this job successfully, an individual should have a general knowledge of Microsoft Office.

Salary Range:

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.