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Customer Service Specialist-Floater Jobs
Company | Pathfinder Bank |
Address | Queens County, NY, United States |
Employment type | FULL_TIME |
Salary | |
Category | Banking |
Expires | 2023-07-31 |
Posted at | 10 months ago |
Customer Service Representative
- Update customer contact information on an ongoing basis to be sure we have the most accurate data on the even the bank would need to contact them.
- Verify check endorsements and funds availability and disburse cash to customers in the conduct of transactions and according to policy. Issue receipts to customers for transactions processed to provide a record of activity. Balance daily work, adhering to all procedures stated in the employee difference policy.
- Understand and adhere to risk and regulatory standards, policies, and controls. Identify risk related issues needing escalation to management.
- Demonstrate by proactively assisting other branch colleagues when needed as well as actively participating and contributing during branch team meetings.
- Process a variety of retail and commercial transactions, including deposits, withdrawals, loan payments, and check cashing in an accurate and efficient manner. Assist with support work.
- Promotes the Banks products and services and refers customers to the appropriate sales personnel. Answers customers routine banking questions; refers complex inquiries to management.
- Deliver exceptional customer experiences including proactively greeting customers, smiling, using their name, and ending each interaction (whether in person or on the phone) by saying, Thank you for banking with Pathfinder Bank. While maintaining confidentiality of all customer records and documents.
- Assist Branch Management with any other duties as assigned.
- Floating and Covering shifts: both within assigned branch location and at other branch locations
- Attend all required branch meetings, bank business meetings and activities.
- Intermediate computer skills (Microsoft Office and Outlook)
- Attention to detail and quality of work
- High school diploma or equivalent
- Professional in appearance and conduct
- Ability to multi-task
- At least one year customer service experience
- 1-3 years banking experience or cash handling experience
- Basic mathematical functions
- Ability to adapt to change
- Positive attitude
- Ability to work as part of a team and assist other team members
- Community involvement
- Previous sales or referral making experience
- Apply -Copy following link into browser- https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=a5e17473-8fe6-4617-83eb-6af52c40ade5&ccId=19000101000001&type=MP&lang=enUS
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