Customer Service Specialist Jobs

Job description

About us

Document Acquisition Services is a boutique records retrieval company in Richardson, TX. We are customer-centric and our goal is to get the records our clients need as fast as we can, at the lowest cost we can, while navigating each and every situation with attention to their specific needs and desires.

Our work environment includes:

Relaxed atmosphere

On-the-job training

Casual work attire

We are looking for a case specialist in our records retrieval department. Case specialists are responsible for the procurement phase of the records retrieval process and also assisting case managers with preparation phase of the process when needed. This consists primarily of working with records custodians to obtain requested records in a timely manner while maintaining a good relationship with custodians. However, you may also be doing tasks such as custodian research, custodian mail outs and other tasks within the preparation phase.

This is a permanent, full-time, IN-OFFICE position. Monday thru Friday, 8am – 4pm OR 9am - 5pm

Pay: Industry Competitive Pay

Daily Tasks:

- Large volumes of outbound calls to medical facilities and records custodians. Must be comfortable on phones.

- Work with records custodians to obtain requested records in a timely manner while maintaining a good relationship with custodians.

- Sort, file, and maintain materials and filing systems, retrieve file materials, and keep a record of file movement.

- Document all correspondence to and from clients and other outside agencies.

- Any other duties as assigned.

Skills:

- Must have good people skills

- Must have positive attitude

- Multi-tasking skills

- Computer skills (Adobe, Microsoft, Outlook, etc)

- Must be able to work as a team

- Be comfortable with email and written communication

- Be willing to learn and take direction

Benefits:

- Full benefits are available after 30 days

Vacation/Holidays:

- 1 week paid vacation after 1 year.

- 2 weeks paid vacation after 2 years.

- 3 weeks paid vacation after 5 years.

Holidays: 9 Holidays off throughout the year.

Personal Days: Get 5 paid personal/sick days a year.

Job Type: Full-time

Benefits:

Health insurance

Paid time off

Schedule:

8 hour shift

Monday to Friday

Ability to commute/relocate:

Richardson, TX 75080: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

Driver's License (Preferred)

Work Location: In person