Remote Customer Care Representative

Want to learn more about this role and Jobot? Click our Jobot logo and follow our LinkedIn page!

Job details

REMOTE Customer Care Representative / $$$ / growing company, amazing product and mission, top culture and benefits!!

This Jobot Job is hosted by Jillian Morgan

Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume.

Salary $32,000 - $40,000 per year

A Bit About Us

A growing medical device company is looking for a REMOTE Customer Care Representative I to add to their dynamic team. The Customer Care Representative I will come into the office 1 day/month for training, team meetings, etc. but the first 4 weeks of training are on-site every day. The company has a lot to be excited about right now and the Customer Care Representative would make a tremendous impact to the company vision and their customers!

The hours for this position are 12PM-8PM (40 hour work week). There will also be rotating weekend schedules amongst the teams. This company is very team oriented and allows for a lot of flexibility amongst scheduling with teammates.

Why join us?

401K

401K match

Medical

Dental

Vision

Top compensation!

Bonuses!

Work life balance

Amazing culture!!

Job Details

Duties And Responsibilities

• Troubleshooting products following the complaint handling process.
• Communicate with and inform supervisor of any problems or issues that arise.
• Ensures customer satisfaction and support by providing prompt and accurate service to promote brand loyalty.
• Maintaining a positive, empathetic, and professional attitude toward customers always.
• Other duties as assigned.
• Knowledgeable on systems, products, services, and best practice.
• Coordinating with other departments to resolve issues.
• Ensuring performance goals are met.
• Communicating with customers through various channels and responding promptly to customer inquiries.

Role Requirements

• Minimum of 1 year experience in Customer Service environment with measured metrics
• High School Diploma or GED
• Full time 12 pm to 8 pm with rotating weekends
• Microsoft and NetSuite or Oracle experience preferred
• Capable of solving practical problems and deal with a variety questions about products using key problem solving and clarification techniques
• Prior experience providing customer support in a call center environment
• Proven experience being able to perform computer skills and strong at multitasking

COMPETENCIES

• Problem solver
• Capable of solving practical problems and deal with a variety of questions about products using key problem-solving and clarification techniques.
• Comfortable with learning and ongoing development.
• Confidently owns responsibilities, accepts constructive feedback, and provides the same.
• Ability to remain calm, courteous, and professional when dealing with an irate customer.
• Team player, who considers team success a priority over personal.
• Understands prioritization.
• Critical thinking.
• Ability to handle customer interaction through various channels of communication.
• Organized.
• “Can do” mentality.

Interested in hearing more? Easy Apply now by clicking the "Apply" button.

Want to learn more about this role and Jobot?

Click our Jobot logo and follow our LinkedIn page!