Customer Service Representative/Inside Sales Rep

Brief Description Customer Service / Inside Sales will provide a positive customer experience while providing information, managing accounts, and assisting with your customers’ needs in a professional manner

Position Responsibilities

• Strive to meet and exceed personal and team targets and goals.
• Communicate with sales team and all mill departments effectively and professionally.
• Excellent customer care focus including answering phone calls and emails in a timely manner, accurate and timely order entry, and manage territory order backlog from entry through shipment.
• Handle strong personalities and difficult customers with professionalism.
• Understand many concepts including freight equalization, system applications and various pricing scenarios.
• Assist customers with product availability, timely price quotes, troubleshooting, and delivery questions.

Experience/Requirements

• Travel is required
• Ability to handle high volume and work under pressure.
• Organizational skills and ability to multitask.
• Strong data entry skills
• Excellent accuracy and attention to detail
• Must be able to work in a team environment and willing to help teammates daily.

Preferred

• Customer Service or relevant experience
• 4-Year Degree
• Experience with “Salesforce” application

Steel Dynamics Inc. is an equal opportunity employer.