Customer Service Representative - Remote | Wfh

We are seeking a passionate and dedicated individual to join our team as a Benefit Customer Service Representative. In this role, you will have the incredible opportunity to make a positive impact on our client members' lives by assisting them with the enrollment process and updates to their health care and/or pension plans.
What sets us apart is our commitment to providing exceptional service. We believe in giving you the freedom and flexibility to deliver the highest level of support. You will begin by working closely with one client, and as you demonstrate your dedication and skills, you will have the chance to be cross-trained on multiple clients. Whether it's through phone conversations, webchat interactions, or email correspondence, you will be the friendly voice and guiding hand that our members can rely on.
At our superior service center, located in professional buildings, your efforts will be recognized and appreciated. We understand the importance of work-life balance, which is why we offer Monday through Friday shifts only—no weekend shifts required! While most locations have an 8-hour shift between 7 a.m. and 8 p.m., we value flexibility, particularly for our west coast roles where you may need to be available from 5:30 a.m. to 8 p.m.

This is a remote role; however, you must be local for initial equipment pickup and occasional meetings or major projects that may require your presence onsite.
As a compassionate and skilled communicator, you will quickly build rapport with our customers, exceeding their expectations and responding to their needs with respect and accuracy. Whether it's via phone, email, or instant message, you will provide timely and personalized assistance, adapting your customer service approach to meet various communication styles and personalities. Even during challenging calls, you will maintain professionalism and diplomacy, ensuring every interaction leaves a positive impact. Confidentiality is vital, and you will handle sensitive information with the utmost care, complying with HIPAA, Data Privacy laws, and our company's data security requirements.
Your ability to simplify complex health and welfare and pension terms, plan information, and processes will be invaluable. You'll excel at explaining these intricacies in a clear and concise manner, empowering our customers to understand and act upon their options. By thoroughly reading and understanding clients' plan documents and utilizing our online knowledgebase tools, you will gather the necessary information to address immediate requests and anticipate future member needs.
Requirements
High School Diploma or GED is required.
Previous experience in Customer Service or Call Center environments is preferred.
English fluency is required, and candidates who are bilingual in Spanish or French are highly encouraged to apply. Fluency in Spanish or French will be rewarded with an additional pay of 0.75 cents per hour.
If you are ready to take on this exciting opportunity and contribute to our mission of providing exceptional service to our client members.
Employment Type: Full-Time
Salary: $ 17.00 17.00 Per Year