Customer Service Representative Jobs

Johnson Brothers is a national family-owned wine, spirits and beer distributor. We’ve been providing exceptional service to our customers since 1953, representing the world's most famous brands in the beverage industry.
Johnson Brothers of Hawaii has been operating for the past 34 years on the island providing quality products and services.
Serves customers and Sales Managers by providing product and service information; resolving product and service problems.

• Assist the team as needed and be able to backup other jobs during vacations and illness.
• Ensuring customer satisfaction by answering calls and responding to customer inquiries or requests in a timely manner.
• Accurate data entry of customer orders.
• Answering telephone and utilizing the switchboard to transfer calls as needed.
• Assisting customers with questions regarding order status, pricing, and shipping issues.
• Working with sales representatives and managers for pricing overrides, special products, and problem resolution with customer accounts.

• Detail oriented with strong organization skills.
• Local candidates preferred (no relocation package available)
• Excellent written and verbal communication skills with professional telephone etiquette
• Ability to multi-task and meet deadlines in a fast paced, high volume environment.
• Resolution driven and customer service oriented
• Perform wide variety of administrative duties as assigned
• High school diploma or equivalent.
• Solid computer skills including: MS Office (Excel, Word and Outlook), AS400 experience is helpful

RegularFull time