Customer Service Representative – Inbound Only, No Sales – Permanent Full T

One Call Concepts is looking for full-time Customer Service Representatives to handle incoming telephone requests from excavators, homeowners, and facility operators. We provide both technical and emergency damage prevention services in Oregon, Washington, Montana, Hawaii, and Kootenai county, Idaho.

We offer a competitive benefits package including:

• Potential to work at home remotely after training
• 401(k) plan (the company matches 50% up to 15% of your contribution)
• Fantastic medical, dental, and life insurance at a VERY minimal cost ($35/month for single coverage, $150/month for a family)
• Pay starting at $16/hour with quarterly performance bonuses available
• Paid training course
• Paid vacations/personal/sick time (PTO)
• The center is open Mon-Fri 6:30 AM – 6:30 PM CST and from 7:00am – 6:00 PM on weekends.
• Casual, friendly work environment
• 8 or 10 hour shifts

: We are an Inbound Only call center based in Portland, Oregon that provides 811 services in 5 states. The Customer Service Representative (CSR) will answer inbound calls and follow scripted questions from callers who will be digging. During the call, the CSR will obtain information about the customers and their work site. This information will be data entered into a ticket format; following data entry the CSR will then identify the work site on a mapping system similar to Google Maps. CSRs must be focused on quality and have excellent communication skills.

No prior experience is necessary. There is a paid training course that will cover everything that you will need to succeed. Training will be conducted in an on-site locate in Salem in person. Once training is complete you will have the opportunity to work in the office or remotely. The position is 40 hours a week with overtime opportunities. This is a job opportunity with no nights expected.

Essential Job Functions:

• Communicate effectively and create positive relationships with excavators, peers, and management
• Accurately read digital maps
• Understand and apply new concepts
• Process information quickly and accurately using outlined criteria
• Demonstrate an interest in public safety
• Provide excellent customer service at all times
• Be able to work effectively and independently in a home or office environment
• Possess excellent written and oral communication skills

Minimum Qualifications:

• General computer skills
• Ability to listen and problem solve effectively
• Ability to adhere to a work schedule including having good attendance
• Must pass a criminal background check
• Self-motivated and able to work independently
• High school diploma or GED, or equivalent experience
• Availability to work during operating hours of the call center
• Ability to work as a team
• Willingness to work overtime based upon the business needs of the call center

Applications are now being accepted!

Chosen candidates will be contacted to schedule an interview.

Interviews are by appointment only; no walk-ins allowed. No phone calls please. If your application meets our requirements, we will contact you.

EOE/Drug-Free Employer

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• Paid time off
• Flexible schedule
• Flexible spending account
• 401(k)
• Life insurance
• 401(k) matching
• Dental insurance
• Health insurance

Schedule:

• Overtime
• 8 hour shift
• Monday to Friday
• 10 hour shift
• Day shift
• Weekend availability

Supplemental pay types:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Shift availability:

• Day Shift (Required)

Work Location: Hybrid remote in Salem, OR 97301