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Customer Service Rep Trainee (Monday To Friday 6:00Am To 3:00Pm)
Company | Glidewell Dental |
Address | Irvine, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Medical Equipment Manufacturing |
Expires | 2023-08-05 |
Posted at | 9 months ago |
Description
- Incorporates feedback from activities to improve performance.
- Completes e-learning modules on topics related to dental terminology and morphology.
- Performs other related duties and projects as business needs require at direction of management.
- Attends and actively participates in instructor led trainings (ILTs) on topics including but not limited to company history, communication techniques, company products, scheduling, crediting, rush cases, and customer relationship management (CRM) systems.
- Completes and participates in all customer service training program curriculum and activities.
- Completes and participates in mock calls by applying information acquired from trainings.
- Ability to pass customer service representative skills test.
- Ability to attend on-site training program lasting up to eight to twelve weeks.
- Ability to pass typing skills test.
- Ability to pass phone skills test.
- Ability to pass Glidewell’s customer service training program with passing score of 95% or higher.
- Must possess proficient English skills, both written and verbal.
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