Customer Service Rep Ii

The Customer Service Representative II for Foodservice obtains customer orders in a timely manner and meets all deadlines while providing exceptional customer service.

McLane promotes earning, learning, and living a great life. We are a team, and we want to work with you. So, here's the details:

• Generous benefits available on your 60th day: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance.
• Paid holidays, vacation time, educational assistance program, and more!
• Pay rate: $15.90 to $28.16 per hour.
• 401(k) with annual company match.

ESSENTIAL JOB FUNCTIONS:

• Assist customers with problems associated with the automatic order taking process.
• Contact customers as necessary when we are unable to secure their automated order.
• Secure manual food orders and/or work with Sourcelink failed calls using JDE and PCM software.
• This position has additional duties. Special projects may be assigned at the position supervisor's discretion.
• Poll automated orders that were not secured via customer's first computer call.
• Be vigilant about engaging with the inbound phone queue to ensure that customer calls are handled with minimum hold times.
• Keep abreast of current promotions and tests and be able to provide customers with product and item number information.

MINIMUM QUALIFICATIONS & REQUIREMENTS:

• Be proficient with Microsoft Office programs (Excel, Outlook, Word) and 10-key data entry.
• Have at least 1 year of customer service experience.
• Have a high school diploma or equivalent.
• Knowledge of the foodservice distribution process is preferred.

Candidates may be subject to a background check and drug screen, in accordance with applicable laws.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.