Customer Service ( Remote Work)

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.
Customer Service Job Duties And Responsibilities

• Ability to learn and follow all customer service procedures and policies
• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Able to schedule call back and appoints to resolve customer needs
• Able to up-sell if needed
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Record, organize and file customer interactions and account changes
• Strive to meet and go above personal and team target goals

Requirements

• Excellent time management and prioritization skills
• Able to multitask
• Flexible hours
• Tremendous upward mobility into other positions and management
• Previous experience in customer support, client services, sales, or a related field
• Excellent retirement plan
• Health Insurance (dental and vision included)
• Customer-focused for positive customer experience and resolution
• Remote Position(s) available (work from home)
• Basic computer skills and experience
• Excellent at communicating over the phone and other communication platforms
• Ability to listen actively, relay information, and answer questions and/or concerns.

Benefits

• Flexible hours
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Health Insurance (dental and vision included)
• Remote Position(s) available (work from home)