Customer Service Representative Toyota - Work From Home

About Agero

Wherever drivers go, we're leading the way. Agero's mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients' relationships with their customers. You can learn more about the company at www.agero.com or read why we were voted by Forbes as one of the best places to work here!

About the Role

Handles complete cases of customer service inquiries and problems associated with the servicing the company's consumer services client base. Answers all customer sales and campaign-related inquiries, including customer problems and/or complaints requiring interpretation, investigation and follow-up. Ensures early intervention and resolution where possible to dealers, field, and consumers. Cultivates and maintains ongoing customer and client relationships. Determines when cases are forwarded/escalated for handling with the involvement of dealers and client field and regional staff, requiring early intervention when affecting important client business targets specifically in the area of dealer location, product inquiries, brochure requests, service campaign follow-up, and sales lead follow-up.

Agents (soon to be you!) that excel in this role possess

• Collaborates with peers, supervisors, and management to achieve corporate and client goals.
• Able to adapt to a changing work environment
• Problem solving skills necessary to make decisions and take action based on sound reasoning, and independent judgment.
• Empathy, listening skills, and a courteous attitude to focus on providing quality customer service.
• Excellent oral and written communication skills.

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Work From Home System Requirements: Click here!

Other Requirements:

• Previous Contact Center Experience Required
• **Candidates who reside within 50 miles of our Clarksville, TN site located at 2971 International Blvd. are not eligible for Remote roles at this time**
• Complete a Harver skills and systems diagnostic assessment from your home computer confirming your current tech workstation meets the systems requirements of the role outlined below
• A completed application will include providing some Personal Information, Work History, Education History, and Confirmation and Consent of the application
• Submit a completed application on the computer that you will be using
  • A completed application will include providing some Personal Information, Work History, Education History, and Confirmation and Consent of the application
• Prior Sales and in person customer service experience desired
• Have a High School Diploma/ G.E.D. or equivalent work experience and be 18 years of age or older. Bachelor's degree preferred
• This position is remote. Applicants are required to reside in the state of Virginiato be considered
  • **Candidates who reside within 50 miles of our Clarksville, TN site located at 2971 International Blvd. are not eligible for Remote roles at this time**

***Disclaimer: Agero is committed to creating a diverse and inclusive environment and encourages applications from all qualified candidates. Accommodation is available. Additionally, we offer accommodation for applicants with disabilities in our recruitment processes. If you require accommodation during the recruitment process, please contact [email protected]