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Customer Service Relationship Specialist – In Hartford Ct Office

Company

The Hartford
Address , Hartford, Ct
Employment type FULL_TIME
Salary
Expires 2023-06-08
Posted at 1 year ago
Job Description
CRS/Billing Spec I - OK10LN
You are a driven and motivated problem solver ready to pursue meaningful work. You strive to make an impact every day & not only at work, but in your personal life and community too. If that sounds like you, then you've landed in the right place.
Role Summary: Answer inquiries from existing customers and clients and other affiliated partners regarding insurance questions or problems you will handle a variety of inbound telephone calls. No selling involved and you will receive ongoing training and support as you build your career at The Hartford.
This position is 100% in office in Hartford, CT. There will be an option to work hybrid between 6-12 months from date of hire based on proficiency.
Start Date: May 15, 2023
Training Hours: Monday–Friday
  • 8:45 am to 5:30 pm EST
  • Training Time Frame - 9 Weeks
Post Training Hours: Monday-Friday
  • 8:45 am to 5:30 pm EST
At The Hartford, our compensation philosophy is simple: we pay competitive base salaries and reward performance with a quarterly incentive program.
This role could be a good fit if you:
  • We are invested in you from Day 1 as an individual and in your career journey. We prioritize supporting your skill development early in your career. Whether this means growing your career within the business or leveraging your talents across the organization, you can count on your leader to make an investment in your development!
  • Are able to commit to the training and work schedule
  • Thrive in a fast-paced work environment
  • Enjoy helping customers over the phone
You need to have:
  • Ability to work in a fast-paced environment while navigating multiple programs and effectively use on-line resources
  • Proven ability to think in the gray to solve customer problems where there is no clear or straight forward process/answer
  • Three years of relevant work experience in complex customer service, insurance, retail, sales or call center
  • High School Diploma or equivalent experience required
  • Excellent verbal, written and interpersonal communication skills
We also prefer but do not require:
  • Prior experience interactions with independent insurance agents a plus
  • Spanish-English bilingual a plus
  • Office experience
The Hartford could be good fit if you if you value organizations that:
  • Embrace differences by inspiring inclusion and investing in people
  • Reward performance and develop leaders to engage, coach and support staff by utilizing well defined learning and development.
  • Encourage people to share their experiences and ideas while building stronger relationships with one another through Employee Resource Groups including virtual chapters
  • Positively impact the lives of 10 million people by year-end 2022 by encouraging our workforce to invest their time, talent, and generosity in the communities they live and work in
  • Place ethics & integrity above all else; doing the right thing every day
How We Focus on Your Wellbeing:
  • 19 days paid time off in your first full year and Paid Holidays
  • This is an in-office position with benefits and programs giving you the opportunity to balance a fulfilling work and personal life
  • Medical, Dental, Vision, Life and Disability Insurance. Effective day 1.
Tuition reimbursement - up to $5,250 (undergraduate) and $6,000 (graduate) for tuition and registration fees for degree programs that support your career development (subject to additional requirements)
Student Loan Paydown Program – eligible to participate after 6 months of service. The Hartford will make a direct contribution of $125 per month – with a lifetime maximum up to $10,000 – as a supplemental payment towards your student loan in order to help you manage the stress of student debt and help you pay down your student loan faster
  • Click on this link to learn more about our comprehensive benefits package and award-winning well-being program: https://www.thehartford.com/careers/benefits
  • Paid volunteer opportunities
You will benefit from this experience by:
  • Partaking in 9 weeks of paid training
  • Working in a high-performance culture – where people are inspired and enabled to be and do their best
  • Embarking on a career with an organization committed to supporting the growth and development of our employees, our greatest asset
Assessment:
Once you have applied to this position, the next step in the process will be for you to complete an online assessment to assess your skills against the job requirements. This assessment is just one part of the selection process and measures some of the key competencies that are critical for successful performance on the job.
Compensation
The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:
$40,685 - $61,027
Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age
About Us
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Diversity, Equity and Inclusion
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Benefits
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Skills: