Customer Service Operator - Ogden, Ut

Customer Service Operator
Ogden, Utah
Who We Are
We are AvantGuard Monitoring, one of the fastest growing alarm monitoring companies in the nation located in Ogden, Utah near Weber State University. What makes us different is that we live our core values. What makes us stand out is that at AvantGuard We Care F.I.R.S.T. In other words, We're Fun, Innovative, We value Relationships, We work to serve each other and the community, and we work together as a Team to extend Trust to those around us. We are the voice on the other end of the call when someone needs help. We protect and save lives every day. We are heroes!
What do we offer?

• Growth opportunities - We're growing at over 200,000 subscribers a year and always look internally for promotions first
• Flexible scheduling- GREAT position for college students
• A FUN team, company parties, weekly pay days, professional development, and more!
• NO SALES or Surveys, just helping people!
• Tuition reimbursement up to $1,000+/year
• Starting pay $16.50/hour with the ability to make up to $17.00/hour after training
• Free mental health assistance & 401k match for all employees!
• Part-Time 15-29 hours/week with the ability to move to full-time long-term
• Graves starting pay $17.50/hour with the ability to make up to $18.00/hour after training

What You'll Do

• Accurately document all responses for the alarm on the computer
• Process alarm signals quickly, accurately and professionally in stressful situations
• Learn and use new software to complete multiple tasks
• Place accounts on test mode and assist service/installers with signal tests
• Dispatch the proper authorities, verify that help is on the way and notify responsible parties

Skills Needed

• Must be able to pass a 2 week fully-paid training class
• Pass a pre-employment drug test and background check
• Willing to work 1 weekend day per week and help out on holidays
• Ability to type a minimum of 40 wpm
• Must be 18 years of age or older with a high school diploma or GED
• Ability to make a 6 month commitment to work here
• Customer service experience

Check out what AG is all about and learn why we aren't your typical call center at www.agmonitoring.com and get started on the path to LOVING YOUR JOB!
AvantGuard Monitoring Centers and Becklar, LLC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status