Service Coordinator - Local 57 (Cedar City, Ut)

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PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion.

Responsibilities

The successful candidate will be the primary person responsible for helping walk in customers and will be trained in Customer Guarantee gate keeping functions as back up to other Service Coordinators. Will also be trained to provide support for high priority work when other Service Coordinators are absent. Other responsibilities will include supporting roll to the New Connects service coordinator, data entry, managing all incoming and outgoing mail, payroll support and other clerical work as requested by management or team members. May be trained in specific Company applications as needed.

Requirements

• Must possess strong problem-solving skills
• Strong telephone and face-to-face communication skills
• Three years general office or two years Administrative Assistant experience.
• Two years Customer Service experience.
• Successful in passing clerical aptitude test as well as a typing test at 30 WPM - required.
• Must be detail oriented but with a demonstrated ability to multi-task
• Proficiency in MS Word, EXCEL, Outlook and Windows 2000.
• High School diploma or proof of GED equivalent.

Preferences

• Have three to five years experience in a Utility Field Operations environment
• Are familiar with CSS System as well as SAP
• Have two or more years experience as a Group or Administrative Assistant

Additional Information

Req Id: 110490
Primary Location: Cedar City, UT
Department: Rocky Mountain Power
Schedule: M-F - 7:30 - 16:00
Personnel Subarea: Non-Exempt
Hiring Range: $29.15 - $32.62 (Progressive)
Hiring Manager: Richard Buelte
Recruiter: Carie Torres Raddatz

Benefits: Health care, retirement, paid time off, tuition assistance, paid short-term and long-term disability, paid bereavement leave. For more information, please visit: https://careers.pacificorp.com/content/New-Benefits-Page/?locale=en_US

Employees must be able to perform the essential functions of the position with or without an accommodation.

At PacifiCorp, we celebrate diversity, equity and inclusion. PacifiCorp is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, medical condition, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.

All offers of employment are contingent upon the successful completion of a background check and drug screening.