Customer Service Manager Jobs

Cornerstone Building Brands is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized, providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members.

The role of a Customer Service Manager professional understands the sales process and attending to the customer needs. This role requires the ability to coach and mentor others to create effective inside customer service team. The recruitment, hiring and developing of team members is a vital objective of the role. A combination of technical and interpersonal skill sets is necessary to be successful.

DUTIES AND RESPONSIBILITIES

• Developing and leading a cohesive, high functioning team
• Having management skills necessary for clear communications, active listening, effective delegating, resolving team disagreements and establishing accountability for performance
• Acting on customer concerns, investigating situations, and creating solutions
• Tracking metrics and maintaining a clean book of business for both orders & claims
• Working with management peers in a way that leads to a culture of best outcome for Cornerstone, rather than a specific department
• Developing lasting, mutually beneficial internal/external customer relationships

Role Balance:

• Technical/Analytical: This role requires technical expertise with the extensive product line as well as with various software tools which support the process
• Strong attention to detail orientation is necessary to ensure the service and quality metrics are in place to bring increased customer satisfaction
• People: This role requires extensive teamwork with other disciplines coupled with the ability to negotiate with internal and external customers. It is required to work with them without being overly submissive or dominant as well as helping to spread knowledge to these other disciplines as much as possible to enable them to make sound decisions
• Planning/Scheduling: Planning and scheduling work necessitates an awareness of the strategic “big picture” and how that converts to tactical actions of the team. The ability to work on multiple deadlines at one time will require extraordinary personal time management skills. Following up on progress toward deadlines so that schedules are not jeopardized is critical
• Relationship Building: Critical to the success of this role is the development of productive relationships. These will be both internal and external as you and your group work with many other areas of the business

• Ability to make proactive decisions based on customer need
• Previous roofing experience is a plus
• Demonstrable evidence of business acumen
• 5+ years of managerial/supervisory experience
• Ability to read building drawings a plus
• Proficient in the use of Microsoft Outlook, Word, Excel, and PowerPoint
• Bilingual is a plus but not required
• Strong oral and written communication skills are required
• 5+ years of construction products sales experience
• Must have HIGH level of organization skills
• Minimum 2-year post-secondary education required; Bachelor's degree is desirable
• Strong oral and written communication skills are required
• Project/Negotiation management skills
• Must have high ability to multi-task
• Project / Negotiation management skills
• Travel required (<10%); ability to acquire American Express account is a requisite

Why work for Cornerstone Building Brands?

Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play. Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development. You can also join one of our Employee Resource Groups which help support our commitment to providing a diverse and inclusive work environment.

*Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement.

All your information will be kept confidential according to EEO guidelines.

The US base salary range for this full-time position is $70,000 to $85,000 + medical, dental, vision benefits starting day 1 + 401k and PTO. Our salary ranges are determined by role, level, and location. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. (Full-time is defined as regularly working 30+ hours per week.)

Cornerstone Building Brands is the largest manufacturer of exterior building products in North America. Our comprehensive portfolio spans the breadth of the residential and commercial markets, while our expansive footprint enables us to serve customers and communities across North America. Our relentless focus on excellence combined with our ongoing commitment to innovation and R&D has driven us to become the #1 manufacturer of windows, vinyl siding, insulated metal panels, metal roofing and wall systems, and metal accessories. We believe every building we create, and every part of that building, positively contributes to communities where people live, work and play.

Cornerstone Building Brands is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. You can find the Equal Employment Opportunity Poster here. If you'd like to view a copy of the company's affirmative action plan or policy statement, please email [email protected]. If you have a disability and you believe that you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [email protected]. This email is used exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails received for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

California Consumer Privacy Act (CCPA) of 2018

Notice of Recruitment Fraud

We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brand's name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.