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Customer Service Manager Jobs

Company

Department of Transportation
Address , Mcminnville, 97128, Or
Employment type FULL_TIME
Salary $5,079 - $7,861 a month
Expires 2023-07-24
Posted at 11 months ago
Job Description
Initial Posting Date:
05/24/2023
Application Deadline:
06/07/2023
Agency:
Department of Transportation
Salary Range:
$5,079 - $7,861
Position Type:
Employee
Position Title:
Customer Service Manager
:
Licensing and Permitting Supervisor 2 – Customer Service Manager
Oregon Department of Transportation
Driver and Motor Vehicle Services Division (DMV)
Field Services Group / Northwest Region
McMinnville
The role:
Are you passionate about providing exceptional customer service? Do you have leadership experience? If so, consider joining our team as a customer service manager. In this role, you will lead operations for the McMinnville, Dallas and Lincoln City DMV offices. You will supervise and mentor team members, interact with diverse customer groups on a daily basis and keep your assigned offices operating smoothly. Apply for this exciting opportunity today!
We encourage people from all backgrounds to apply for our positions and hope you will join us on our path to diversity, equity, and inclusion. We are an agency that embraces social equity through our values, strategic planning, and actions. Leaning into our equity priorities means we continually examine what we do, the impact we have, and our progress toward weaving social equity into who we are. To learn more about our social equity commitments,
visit our Social Equity website
.
If you are a current State of Oregon employee, you must apply through your
employee Workday profile.

A day in the life:
  • Perform recruitment for vacant positions, maintain work schedules and leave requests, prepare performance appraisals and ensure staff receive developmental training.
  • Oversee customer service delivery and support employees in delivering customer service with vehicle registration and titling, interpreting and applying applicable laws, rules, regulations and policies.
  • Ensure customer service meets established standards of timeliness, accuracy and quality.
  • Lead work groups and provide input on programs, policies and procedures related to driver licensing, vehicle titling and registration and field office operations.
  • Perform physical examinations of vehicles to determine correct vehicle identification number (VIN).
  • Travel between assigned offices is required and may require traveling in inclement road and weather conditions.
  • Prepare and monitor budget by evaluating and forecasting budgetary needs.
  • Work is primarily conducted in an office setting and can include irregular hours based on business needs.
  • Ensure all transactions reflect correct interpretation and application of laws, rules and program policies.
  • To request a copy of the position description, which includes all duties and working conditions, please email [email protected].
  • Monitor employee development to ensure technical proficiency and customer-service skills that contribute to a work environment that collectively values and benefits from respecting its diversity and promotes a culture of inclusiveness.

What’s in it for you:
  • Work/life balance, 11 paid holidays a year, flexible work schedules, competitive benefits packages and so much more. Learn more about working at the Oregon Department of Transportation.
  • Live, work and play in McMinnville, Oregon!

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What we need:
Four years of lead work, supervision, or progressively related experience;

OR

One year of related experience and a bachelor's degree in a related field.

Special Qualifications: Driving is an essential function of this position. You must have a valid driver license and an acceptable driving record. We will conduct pre-employment driving records checks on our final candidate(s). Your license does not have to be issued in Oregon to be considered.
What we’d like to see:
If you have these qualities, let us know! It’s how we will choose whom to move forward!
Note: You do not need to have all these qualities to be eligible for this position.
  • Experience coaching and developing employees.
  • Demonstrated ability to quickly resolve issues and conflict.
  • Experience explaining state laws, rules, policies and procedures to diverse groups.
  • Strong social grace, people skills and ability to build harmonious working relationships.
  • Effective communication and delivery of complex information to varied audiences.

How to apply:
  • Attach a cover letter. Your cover letter should clearly demonstrate how your experience and training relates to the qualities that you have under the “what we’d like to see” section above.
    • Your cover letter must be limited to no more than two (2) pages.
    • Please address your cover letter to Daniel Thompson, Region Manager.
    • Generic cover letters and/or cover letters that do not address the qualities that you have under the “what we’d like to see” section may receive lower scores than those that addressed the desired qualities.
    • If you are an internal applicant, you must upload your cover letter in the ‘Resume/Cover Letter’ section of the application.
    • If you are an external applicant, you must upload your cover letter in the ‘Resume/CV’ section of the application.
  • Before applying, click here to visit our applicant information website to learn more about our process.
  • If you are an external applicant, you must upload your cover letter in the ‘Resume/CV’ section of the application.
  • Fill out the application or attach a resume. Please contact the recruiter under the ‘Need help?’ section if you have any questions about how to fill out the experience fields or to attach a document. Your submitted experience fields or attached resume must include dates (MM/YYYY) for each employer.
  • Generic cover letters and/or cover letters that do not address the qualities that you have under the “what we’d like to see” section may receive lower scores than those that addressed the desired qualities.
  • If you are a veteran, you may receive preference. The task to upload your documents will come before the public records request and gender identity questionnaire tasks. For privacy reasons, please do not attach your military service document(s) to your application or combine it with any other required document attachments.
  • After you submit your application, please respond to the public records request authorization and gender identity questionnaire. This screen will come after you submit and will complete the process. If you are an employee, the tasks will come to your Workday inbox.
  • Your cover letter must be limited to no more than two (2) pages.
  • If you are an internal applicant, you must upload your cover letter in the ‘Resume/Cover Letter’ section of the application.
  • Please address your cover letter to Daniel Thompson, Region Manager.
  • Complete questionnaire. Answer the checkbox-style questions before submitting your application.
  • Complete the following required steps:
    • Fill out the application or attach a resume. Please contact the recruiter under the ‘Need help?’ section if you have any questions about how to fill out the experience fields or to attach a document. Your submitted experience fields or attached resume must include dates (MM/YYYY) for each employer.
    • Attach a cover letter. Your cover letter should clearly demonstrate how your experience and training relates to the qualities that you have under the “what we’d like to see” section above.
      • Your cover letter must be limited to no more than two (2) pages.
      • Please address your cover letter to Daniel Thompson, Region Manager.
      • Generic cover letters and/or cover letters that do not address the qualities that you have under the “what we’d like to see” section may receive lower scores than those that addressed the desired qualities.
      • If you are an internal applicant, you must upload your cover letter in the ‘Resume/Cover Letter’ section of the application.
      • If you are an external applicant, you must upload your cover letter in the ‘Resume/CV’ section of the application.
    • Complete questionnaire. Answer the checkbox-style questions before submitting your application.
Need help?

Additional information:
  • You will become part of the state's management team.
  • We may also use other factors to help us decide who will move forward, such as transferable skills, experience, education, and alignment with ODOT values.
  • We do not offer visa sponsorship. If you are hired, you will be required to fill out the US Department of Homeland Security’s I-9 form confirming you are able to work in the US. We are not an E-Verify participating employer.
  • We may use this recruitment to fill multiple or future vacancies.
  • We will conduct name-based and fingerprint-based criminal background checks on final candidates under consideration for this position. All applicants may be subject to additional pre-employment check(s) such as driver license, LEDS (Law Enforcement Data System), and/or education verification as required for the position.
  • Don’t attach extra documents. We will only look at documents that we ask for.

Human Resources/Recruitment, MS12
355 Capitol St NE
Salem OR 97301-3871
Fax 503-986-3895
ODOT is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, disability, sexual orientation or any other class protected by state or federal laws in admission or access to our programs, services, activities, hiring, and employment practices. Applicants with a disability may request a reasonable accommodation during the application process. For questions, concerns, or complaints regarding EEO/AA/ADA, contact 1-877-336-6368 (1-877-EEO-ODOT). This information can be made available in an alternative format by contacting ODOT Recruitment at 503-986-3700. Oregon Relay Service can be reached by calling 7-1-1.
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