Customer Service Executive Jobs

*Urgently hiring* We invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are entrepreneurial-minded organization that welcomes and support individual idea and strategies. We are currently expanding and looking to add a motivated individual to our team.

Responsibilities:

• Bring new ideas to the table about how we can better serve our clients.
• Maintain existing customer success metrics and data as directed.
• Improve efficiency of accounts and optimize existing processes.
• Develop a value-based relationship with each client, resulting in maximum utilization of service offerings.
• Own overall relationship with assigned clients, which includes managing on-boarding, implementation, ensuring retention, and high levels of customer satisfaction.
• Establish a trusted and strategic advisor relationship to help drive continued value of our services.
• Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them.
• Develops and enhances strategic business partnerships by fully engaging and building trust with the clients' key decision makers to drive client retention.
• Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings.
• Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals.

Requirements:

• Strong negotiation skills with proven closing ability.
• Ability to function independently with little or no supervision as well as function in a team environment.
• Ability to interface with all required levels at a customer (entry level to senior executive)
• High energy and genuine passion for “selling”.
• Proven track record with a strong focus on business development including cold calling, setting appointments, building relationship, presenting, and meeting with potential customers, through to 'closing the deal'.
• 5+ years of sales and account management experience.
• Strong verbal, written, and presentation skills & strong interpersonal and customer relation skills.
• College or university degree in a marketing or business-related field is an asset.
• Strong knowledge and understanding of the sales planning process.
• Experience working in the transportation industry is preferable.
• Includes approximately 60-70% travel based on client needs.

Benefits:

• Career Growth
• Competitive Salary

Job Type: Full-time

Shift:

• Day shift

Weekly day range:

• Monday to Friday