Customer Service Jobs

Can you deliver exceptional customer service? Then we want you to join our Clerk family!

No legal experience, no problem! We offer on the training!

We are seeking a highly motivated individual with Customer Service experience to join our West County team located near Lake Okeechobee, also known as Florida’s agricultural heartland, at the front counter!

In this role, you will have the exciting opportunity to expand your knowledge in multiple areas of Court Operations. You will be responsible for processing documents for Recording and for cases involving Unified Family Court, Civil and the Violations Bureau. This is a great opportunity to enhance your knowledge within Court Operations and to prepare yourself for future career growth here at the Clerk’s office.

Why join our Clerk family?Because our Clerk family is our top priority! Total Compensation packages include:

• Retirement choices through the Florida Retirement System and deferred compensation plan
• Tuition Reimbursement
• Generous paid time off and 17 paid holidays – yes you read that right!
• Qualifying employer for Public Service Loan Forgiveness
• Award-Winning Wellness Program that gives employees incentives, tools, social support, and strategies to adopt and maintain a healthy lifestyle
• Superior health care plans with lower costs to you

Examples of Essential Functions

- Performs as a Court Compliance Ambassador by assisting customers in the Payment Plan Office
- Assists Court Specialist Lead and management team with quality control overall departmental efficiency and procedural development as needed
- Maintains established organizational/departmental productivity standards
- Complies with all personnel policies and procedures

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- Employees assigned to the Violations Bureau area perform the essential functions as outlined above as well as:
- Cashiers criminal traffic and ordinance violations; reinstates driver's licenses
- Scans and updates over-the-counter citations
- Sets court hearings
- Provides statistical reports; runs collections process and payoff requests; performs other customer service related functions

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- Employees assigned to the Branch Court Services area perform the essential functions as outlined above as well as:
- Accepts documents for recording; identifies document type; verifies statutory requirements
- Calculates and cashiers related taxes and fees; issues certified copies
- Performs specialized recording tasks including the processing of Declaration of Domicile and Domestic Partnership
- Scans documents; verifies legibility of documents scanned into the Official Records
- Accepts VAB petitions and documents to be filed in existing County Civil cases
- Processes e-filed documents
- Cashiers criminal traffic and ordinance violations; reinstates driver's licenses
- Scans and updates over-the-counter citations
- Sets court hearings
- Provides statistical reports; runs collections process and payoff requests; performs other customer service related functions

Typical Qualifications

-High school diploma (or GED) supplemented by five (5) years of recent and relevant experience that demonstrates the ability to accurately apply acute attention to detail in maintenance of detailed data preferably in an automated systems environment;
-or an equivalent combination of education training and experience.

Some vocational or college courses preferred. Once qualified deputization may be required to perform the assigned functions.

Knowledge, Skills and Abilities
Cash Handling
Attention to Detail
Communications skills
Time Management
Teamwork

Job Type: Full-time

Pay: $17.36 per hour

Benefits:

• Vision insurance
• Professional development assistance
• Paid time off
• Dental insurance
• Referral program
• Health insurance
• On-the-job training

Shift:

• Day shift

Weekly day range:

• No weekends
• Monday to Friday

Work setting:

• In-person

Work Location: In person