Customer Service Assistant Jobs

Who We Are

Motive builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. Motive combines IoT hardware with AI-powered applications to connect and automate physical operations. Motive is one of the fastest-growing software companies in the world, serving more than 120,000 businesses, across a wide range of industries including trucking and logistics, construction, oil and gas, food and beverage, field service, agriculture, passenger transit, and delivery.

Motive is built on four foundational attributes; Own It, Less but Better, Build Trust, and Unlock Potential. This has taken our company to great heights, including being recognized by Fortune for Best Workplaces, Forbes Best Startup Employers, and Comparably for our Best Global Culture, Sales Team, Leadership Team, Career Growth, and CEO for Diversity. We’re proud to receive an employee net promoter score of 63 (according to Comparably) which places Motive in the top 5% of companies with 4,000 employees or more.

Today, our team is made up of more than 3,000 employees, located across the world, providing support to a wide range of customers. While most of our employees are remote, many have the opportunity to work on-site at any of our 8 global office locations. Visit our careers website to learn more about opportunities at Motive.

About The Role

We are seeking an exceptional Customer Service Assistant to join our team and provide outstanding support to our valued customers. As a hands-on player, you will work closely with our cross-functional teams to ensure a seamless customer experience. Your primary responsibility will be to understand and address customer inquiries, concerns, and issues promptly and effectively. You will play a pivotal role in building strong customer relationships and enhancing customer satisfaction.

In this role, you will assist customers in troubleshooting product-related problems, answering their questions, and providing accurate information about our products, services, and policies. Your exceptional problem-solving abilities and customer-centric approach will be instrumental in ensuring that our customers receive the assistance they need.

Reporting to our Customer Service Manager, you will have the opportunity to work with a passionate team dedicated to delivering exceptional customer service. If you thrive in a fast-paced environment and have a genuine desire to help customers, we encourage you to apply.

What You’ll Do

• Maintain a high level of product knowledge to address customer questions and concerns
• Document customer interactions and maintain accurate records of customer interactions and transactions
• Understand customer inquiries and concerns through active listening and effective communication
• Provide prompt and accurate responses to customer inquiries via phone, email, or chat
• Identify opportunities to improve the customer experience and provide feedback to the team
• Process customer orders, returns, and exchanges efficiently and accurately
• Collaborate with cross-functional teams to escalate and resolve complex customer issues
• Follow company policies and procedures to ensure consistent and excellent customer service
• Continuously develop knowledge of our products and stay up-to-date with industry trends
• Assist customers in troubleshooting product-related issues and provide step-by-step guidance

What We’re Looking For

• Patience, empathy, and a genuine desire to help customers
• Adaptability and willingness to learn new processes and technologies
• Excellent verbal and written communication skills
• High attention to detail and accuracy in handling customer information
• Strong problem-solving abilities and a customer-centric approach
• Flexibility to work occasional evenings, weekends, or holidays as required
• Previous experience in a customer service role is preferred
• Ability to work both independently and collaboratively within a team
• Proficiency in using customer service software, CRM systems, and other related tools
• Ability to multitask and manage time effectively in a fast-paced environment

Pay Transparency

Your compensation may be based on several factors, including education, work experience, and certifications. For certain roles, total compensation may include restricted stock units. Motive offers benefits including health, pharmacy, optical and dental care benefits, paid time off, sick time off, short term and long term disability coverage, life insurance as well as 401k contribution (all benefits are subject to eligibility requirements). Learn more about our benefits by visiting Motive Perks & Benefits.

For This Role, The Compensation Ranges Are

The compensation range for this position will depend on where you reside. Motive uses three geographic zones to determine pay range.

U.S. metropolitan areas: Los Angeles, San Diego, New York City Area, Seattle, Washington D.C.

$94,000—$225,000 USD

Other locations in the United States

$86,000—$201,000 USD

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Notice here.

• The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.