Customer Service Assistant Jobs

Ariela & Associates International (www.aai-llc.com), founded over 25 years ago, is one of the largest privately held lingerie companies in the US.

We are seeking a Customer Service Assistant to join our team in our Schuylkill Haven, PA office.

What We Value

• Seeking Excellence in Our Product, Ourselves, Our People
• Knowledge of basic accounting
• Process returns for our e-commerce business
• Post payments received from our e-commerce business
• Reconciliation of returns
• Reconciliation of Instant Credits with invoices
• A Positive Attitude and Enthusiasm for AAI and our goals
• Openness to Change
• Self-motivated and self-directed with a continuous desire to learn and grow
• Treating Everyone with Respect
• Data-Driven Decision Making
• Follow up on customer emails assigned by our NY Customer Service Department
• Acting with Integrity and Transparency
• Ability to work well with others
• Must have good Excel skills
• Excellent communication, organizational skills, attention to detail, and follow-up skills
• Strong Work Ethic
• Assist A/R Department in researching disputes
• Being Humble, Collaborative, and Confident

Ariela and Associates offers a comprehensive benefits package to full-time employees which includes

• Disability Insurance
• Excellent Health, Dental & Vision Coverage
• Health Reimbursement Account
• Group Life Insurance
• Training and Development
• 401(k) with a Company Match
• Paid Vacation and Holidays

Ariela & Associates is an EEO employer. We provide equal opportunities to all employees and applicants without regard to an individual’s age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law.

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