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Company

Prime Therapeutics
Address , Des Moines, Ia
Employment type FULL_TIME
Salary From $17 an hour
Expires 2023-07-21
Posted at 11 months ago
Job Description
Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.
Job Posting Title
Customer Service Agent - Starting at $17.00/hour - Remote
As a Member Service Specialist, you will be a part of our 100% remote Contact Center team and responsible for answering and handling incoming calls from Prime members, pharmacies and doctors’ offices. You will provide support and assistance to our callers to help them get the medicine they need to feel better and live well. This opportunity will help build your customer service skills and knowledge for a career in healthcare.
This is a Full Time work from home position and you will be eligible for our benefits on the first of the month after your start date.
Position Requirements:
  • Must have dedicated home workspace that would be private, quiet, without interruption and minimal distractions during your scheduled work shifts – including a door that can be physically secured
  • Must have dedicated, secure high-speed cable, DSL, or fiber internet (i.e., Earthlink, CenturyLink or Frontier). No wireless or 5G home internet connections (including T-Mobile, Verizon, community Wi-Fi or “hotspots”)
  • Must have the ability to adhere to a pre-determined schedule, including planned rest & meal breaks.
  • Must be available for a 6 to 8 week training class
  • Must be able to work a schedule that could include evenings, weekends, holidays, and mandatory overtime based on business needs

What Prime provides:
  • Transferable skills within Prime or within the healthcare field
  • Opportunities to grow your career within Prime
  • 40-hour work week (potential overtime)
  • Highly structured work environment
  • All equipment is provided and shipped directly to your place of residence
  • Medical, dental, and vision insurance, paid time off, 401k match, and more
Job Responsibilities
  • Adhere to and reinforce Prime and departmental standard operating procedures and training guidelines specific to HIPAA
  • Receive incoming calls or emails from members, pharmacies, doctor’s offices about requests for information on medication and benefits
  • Investigate and resolve member inquiries in a timely manner or escalate to appropriate team member
  • Other duties as assigned
Required Minimum Qualifications
  • High School Diploma or GED is required
  • Must be eligible to work in the United States without need for work visa or residency sponsorship
  • 1 year of customer service experience
Additional Qualifications
  • Has suitable home office (i.e. chair, desk, internet, etc.) that meet Prime required standards (if work from home position)
  • Ability to multitask
  • Detail oriented
  • Strong PC Skills with ability to navigate multiple software systems simultaneously
  • Strong communication skills with focus on professional demeanor and empathy
Preferred Qualifications
  • Fluency in Spanish
  • Call center experience
  • Work from home (remote) experience
  • Call center experience in the Healthcare industry
Minimum Physical Job Requirements
  • Ability to work with a set, pre-determined break and lunch schedule
  • Ability to sit 6 or more hours per day
  • Occasionally required to stand, walk and stoop, kneel, and crouch
  • Ability to work a flexible schedule including evenings, weekends, holidays, overtime
Reporting Structure
  • Reports to Supervisor in the Contact Center
Prime Therapeutics LLC is an Equal Opportunity Employer. We encourage diverse candidates to apply and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, genetic information, marital status, family status, national origin, age, disability, veteran status, or any other legally protected class under federal, state, or local law.