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Nifa Customer Service Agent - Training Starts August 29Th!

Company

Nelnet
Address , Remote
Employment type FULL_TIME
Salary $13 an hour
Expires 2023-10-01
Posted at 9 months ago
Job Description
Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities.
The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.
The Nelnet team will provide services to assist NIFA with implementing and running the Emergency Rental Assistance (2) program for the state of Nebraska.

The ERA2 program was authorized by the American Rescue Plan Act of 2021 to assist eligible households with financial assistance, provide housing stability services, and as applicable, cover costs for other affordable rental housing and eviction prevention activities.

Associates will be trained on documentation review, inbound and outbound phone work, and messaging assistance.

JOB RESPONSIBILITIES:
  • Work with our customers across multiple platforms simultaneously to address questions and resolve issues
  • Perform other tasks related to resolving customer needs by displaying ownership and de-escalating calls/contacts
  • Utilize your developed ability to communicate effectively with both customers and your team
  • Research to provide customer inquiries with resolutions in accordance with established laws, regulations, and policies
  • Accurately update information on customer accounts
  • Commit to Performance Based Organization (PBO) & Easy To Do Business With (ETDBW) philosophy
  • Contact customers on accounts, including outbound customer contact when appropriate.
  • Interact with customers on their accounts, including inbound, outbound phone calls, and chats
  • Maintain and ensure integrity of data and sensitive information
  • Contribute to Continuous Process Improvement

EDUCATION:
High school degree or equivalent preferred
EXPERIENCE:
This is an entry level role.
1+ year of customer service experience and/or general office experience preferred.
Experience in retail or other customer facing positions or job that require a high degree of providing excellent customer experience desired.
COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:
  • Business Math
  • Ability to learn and retain knowledge of Homeowner Assistance Fund (HAF) program
  • Teamwork
  • Problem Solving
  • Work with MS Office
  • Managing Multiple Priorities
  • Listening comprehension, reading comprehension
  • Service Excellence
  • Accuracy/Attention to Detail
  • Strong oral and written communication skills
Pay for this role is $13.00 an hour, $14.00 if biligual
  • Nebraska location preferred

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits:
LINK
.
Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.
Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or .
Nelnet is a Drug Free and Tobacco Free Workplace.