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Customer Process Coordinator Jobs

Company

ThisWay Global
Address Creve Coeur, MO, United States
Employment type FULL_TIME
Salary
Category Technology, Information and Internet
Expires 2023-05-12
Posted at 1 year ago
Job Description
Our partner is seeking a Customer Process Coordinator in Creve Coeur, MO to manage inbound 800# calls, create new orders, execute and monitor transactions, and provide transactional support.
Responsibilities:
  • Stimulate efficiency of order management, support regional & brand standardization for SAP transactional and support processes
  • Initiate approval requests to overcome various blocks (pricing, credit set up in system)
  • Create new orders from structured input phone, email, and SalesForce
  • Manage inbound 800# calls across all regions from customer, partners, and field sales representatives
  • Execute transactional reconciliation for dealer to dealer / customer to customer stock transfer
  • Provide transactional support with account reconciliation
  • Identifying & delivering cross-functional solutions to achieve Operational Excellence for the Brands and Regions
  • Maximize effectiveness through appropriate system and technology usage while documenting all customer interactions in Customer Relations Management Software (SalesForce.com)
  • Initiate country stock transfers and trigger local deliveries
  • Check availability and execute allocation requests (based on Control Tower guidance), including product substitutions and cuts
  • Execute and monitor transactions to enable delivery of product and billing; monitor backorders
  • Execute transactions associated with complaints and returns, including logging, investigating, and resolving requests in the system
  • Ensure completion of all necessary forms (e.g. to document legally binding agreements)
Requirements
  • Able to effectively provide guidance & direction to others to achieve results with some supervision
  • Bachelor's Degree
  • Three years of operational experience in customer service, commercial, logistics, administration or manufacturing (preferred)
  • Ability to effectively collaborate with strong results orientation and a process improvement mindset
  • Ability to achieve results with and through others
  • Knowledge of SAP & SalesForce (preferred)