**Requisition** : 75061 **PSEG Company:**
Public Service Electric & Gas Co. **Salary Range** : $ 70,200 - $ 115,800 **Incentive** : PIP 10% **Work Location Category** : Onsite **PSEG**
operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories: onsite roles, hybrid roles that are a blend of onsite and remote work, remote local roles that are primarily home-based but require some level of purpose-driven in-person interaction and living within a commutable distance, and remote non-local roles that can be effectively performed remotely with the ability to work in approved states. **PSEG**
offers a unique experience to our more than 12,000 employees - we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG. **Job Responsibilities** + Direct supervision of UWUA associates who process customer mail payments. + Monitor and analyze individual performance toward achievement of scorecard targets. + Plan, organize and coordinate a diverse workforce on short and long term basis to work safely and efficiently to maximize operational effectiveness and achieve department targets. + Supervise and lead by initiating, guiding and supporting associate involvement by creating/facilitating problem solving geared to establish best practice approaches to customer service activities. + Analyze data to assess customer satisfaction and adjust local procedures as necessary. + Maintain staff levels/requirements to best meet customer needs. + Achieve operational excellence and safe work behaviors through leadership, teamwork and effective communication. + Maintain and apply working knowledge of PSE&G Standards/Controls and meet management's expectation for effective internal business controls. **Job Specific Qualifications** **Required:** + BS/BA degree or in lieu of a degree a minimum of 6 years' experience in Customer Operations including an understanding of the meter-to-cash process + Demonstrated supervisory, leadership and analytical skills + Working knowledge of SAP/Customer Care System (CCS) + Excellent organizational and interpersonal skills + Demonstrated excellent verbal and written communication skills, including the ability to effectively communicate at all levels of the organization. + Ability to work under pressure, handle multiple tasks + Take initiative to improve productivity + Must possess a valid driver's license with a safe and satisfactory driver history + Proficiency in the use of Microsoft Suite applications **Desired:** + Experience working with union associates and the grievance process + Knowledge of Regulatory and Company policies related to customer accounts as well as collections and payment processing procedures + Superior problem solving skills + Experience working with banking or Treasury Systems and customer technology experience **Education** Bachelors **Disclaimer** Certain positions at the Company may require you to have access to Part 810-Controlled Information.
Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information.
Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made.
If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer. Candidates must foster an inclusive work environment and respect all aspects of diversity. Successful candidates must demonstrate and value differences in others' strengths, perspectives, approaches, and personal choices. As an employee of PSE&G or PSEG LI, you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations. Certain positions at the Company may require you to have access to 10 CFR Part 810 controlled information.
If the position does require access to this information, the Talent Acquisition representative will provide further details upon making an offer. **PSEG**
is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals. Business needs may cause
**PSEG**
to cancel or delay filling position at any time during the selection process. This site (http://www.pseg.com) is strictly for candidates who are not currently PSEG employees.
**PSEG**
employees must apply for jobs internally through emPower which can be accessed through sharepoint.pseg.com by clicking on the emPower icon, then selecting careers. PEOPLE WITH DISABILITIES: **PSEG**
is committed to providing reasonable accommodations to individuals with disabilities.
If you have a disability and need assistance applying for a position, please call 973-430-3845 or email
[email protected].
If you need to request a reasonable accommodation to perform the essential functions of the job, email
[email protected] . Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision. **ADDITIONAL EEO/AA INFORMATION**
_(Click link below)_ Know your Rights: Workplace Discrimination is Illegal (https://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRights\_10\_20.pdf) Pay Transparency Nondiscrimination Provision Diversity at PSEG: Equal Opportunity Employer PSEG is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual's qualifications as they relate to the job under consideration. PSEG's policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. Need to request an accommodation? If you have a disability and need assistance submitting your resume, applying for a position or registering for a test, please call 973-430-3845. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision. PSEG is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.
