Customer Insights Manager I

Hiring Company:
Delicatessen Services Co., LLC
Overview:
Lead insights development and delivery to sales partners, retailer partners and local purveyors. Translate insights to strategies and tactics to deliver against Boar’s Head Brand budget and drive category market share growth.
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Essential Functions

• Activate company insights within assigned division and retailers to demonstrate thought leadership including macro, consumer, category and marketplace insights
• Capable of building a narrative around a set of data and its accompanying visualizations to help convey the meaning of that data in a powerful and compelling fashion
• Collaborate/consult actively with sales teams to develop programs that grow the Boar’s Head brand, including efficient promotions and distribution opportunities within both new and existing retailer accounts and stores
• Stay current on and execute against consumer, marketplace, retailer and category trends
• Develop into a domain expert in one or more of Boar’s Head tools and share expertise via trainings
• Perform all and any other tasks assigned by Boar’s Head management personnel
• Effective cross functional communication (Internal BI team, BDM’s, BSM’s, LP’s, Marketing and Executives, etc…)
• Design and deliver efficient standardize reports to ensure scalability, accuracy and timeliness
• Extract shipment data and delivery data from internal systems and organize for audience according to their accessibility privileges
• Champion category management with internal team, retail partners and local purveyors by conducting objective promotion, distribution and pricing analyses to recommend and influence category strategies and tactics
• Synthesize third party data resources to broaden perspective, proactively identify opportunities, business trends and growth drivers resulting in Market Share growth for Boar’s Head and our retail partners. Third party resources include IRI syndicated data, IRI Home Scan Panel, Nielsen TDLinx, Spectra, Go Spot Check and Numerator Promotions ad collection
• Articulate presenter of insights, including crafting a story to present actionable insights to the intended audience
• Coach/Mentor/Develop assigned Analyst. Manage data paralysis, need’s analysis and workloads. Teach category management principles and fundamental analytic approaches when working with large sets of data. Support their career path growth and recognize their accomplishments.

Education and Experience

• Business Insights, Data Analytics or Category Management certification is strongly preferred.
• Experience and education equivalent to a bachelor’s degree is required.
• At least 5 years of experience in the Consumer Products Goods industry in an analytical/category management role required.

Industry-Specific Knowledge, Skills & Abilities Needed

• Experience with Business Intelligence, or another advanced analytics tool is strongly preferred
• Experience pulling and analyzing syndicated sales POS data (IRI and/or Nielsen) is required
• Experience with shopper data (loyalty card or panel) is strongly preferred
• Proficiency with Microsoft Word and Outlook
• Advanced skills in Microsoft Excel and PowerPoint required
• Working knowledge of grocery retail DSD operations preferred

Functional/Job-Related Knowledge, Skills & Abilities Needed

• Continuous Process Improvement - effectively analyze processes for quality and improvement
• Work Planning, Organization & Execution - advanced ability to prioritize and manage multiple tasks while meeting set deadlines
• Analytical Curiosity - hunger to learn, understand why and seek opportunities for both business and personal growth
• Strategic and Analytical Thinking – analytical approach to information gathering, report creation, trend identification, insights development, and subsequent recommendations decision-making
• Problem Identification & Resolution - Ability to understand, resolve and correct situations with customers

Management experience needed

• Project Management - plan, manage, and complete projects in a productive, timely and cost-effective manner
• Mentor/Coach – assist in the growth and development of junior level analysts and share best practices with peers
• Leadership – confidence to present as a data analytics expert and have a voice with sales and leadership teams, retail partners, local purveyors and business insights department
• Create Direction – ability to understand broad objectives and audience and create and tailor deliverables accordingly

Interpersonal Knowledge, Skills & Abilities Needed

• Team Collaboration - build effective cross-functional working relationships to achieve established shared goals and objectives
• Autonomy - ability to work independently and self-motivate
• Confidentiality – ability to maintain confidential sensitive company information
• Attitude - results oriented team player with a pro-active attitude
• Oral & Written Communication - must be able to clearly and confidently communicate recommendations verbally and in writing to all constituents
• Business Relationships - must have a high level of professional presentation skills and be comfortable making presentations to external retail partners, local purveyors and internal senior level executives

WORKING CONDITIONS

• Must be willing to travel; estimated at less than 15%
• Normal, no adverse or hazardous conditions

Location:
Sarasota, FL
Time Type:
Full time
Department:
Business Insights