Customer Development Director - Walmart

Job Overview

The Customer Development Director will support the Walmart business and possess a deep knowledge of the retailer, the competition, and the marketplace. This position will serve as the “go-to“ person by the retailer’s leadership team for best practices, innovation, and engagement while maintaining a bias for growth by driving sales and constantly exploring additional opportunities for incremental revenue and margin results. The Customer Development Director II is deeply connected with CCCI’s field operations and leadership teams to ensure that business plans are efficiently executed as agreed upon.

Customer: Walmart

Duties & Responsibilities

• Make adjustments as needed to sustain or reverse trends
• Establish and lead cross-functional relationships with field operations, product supply, marketing, and revenue generation management to ensure alignment to respective strategic objectives
• Coach, teach, and train (instructs) the field operations teams on alignment to customers sales plans, best practices, and expectations
• Create, maintain, and update critical sales correspondence to ensure the operations teams have the most up to date execution plans for assigned customer
• Cultivate, sustain and maintain ongoing relationships and attends meetings, as needed with key external business partners (NRS, brand, bottler, and other relevant partners) to drive incremental growth to objectives
• Develop, negotiate, and maintain a strategic partnership status with the customer to ensure joint business plans are achieved
• Develop and execute sales programs and conduct post-analysis reviews, to gain an understanding of the effectiveness
• Analyze data to determine opportunities and implement tactics to reverse or sustain trends
• Collaborate with Revenue Generation colleague to compile and report key business results to CCCI’s Sr. Leadership team

Knowledge, Skills, & Abilities

• Strong ability to quickly bond and rapport to achieve a strategic partnership status throughout customers organization
• Continuous improvement mindset
• Ability to prioritize multiple assignments with time-sensitive and critical deadlines
• Responsive customer service skills with a proactive mindset
• Excellent oral and written communication skills required
• Advanced analytical and critical thinking skills preferred
• Must have strong negotiation and persuasion skills
• Advanced ability to develop, negotiate and execute complex and strategic joint business plans with the assigned customer
• Adept in handling ambiguity
• Computer proficiency in MS Office particularly MS Excel and MS PowerPoint
• Strong organizational management skills required with the ability to collaborate with all facets of the business including field operations, marketing, product supply, revenue generation management, and the National Retail Sales Team
• Strong leadership, coaching, and presentation abilities
• Excellent organizational, time management, attention to detail, and team-building skills are required
• Ability to work independently
• Ability to partner cross-functionally with other department leaders to accomplish goals and objectives

Minimum Qualifications

• Knowledge acquired through five (5) to seven (7) years of relevant work experience
• Bachelor’s degree four (4) years

Preferred Qualifications

• Bachelors in Business Administration, Marketing, Communications, Liberal Arts, Sociology, or Psychology

Work Environment

• Office Environment
• Up to 50% travel
• This position will sit in Nashville, TN (within 1 hour drive)