Customer Claims Unit Adjuster, Hs6, Risk Management

This position performs the customer event intake function by investigating all reported customer events (approximately 21,000 annually), making initial contact with customers reporting a general liability event, communicating Publix’s liability assessment, settling the appropriate customer events, and securing physical evidence related to customer events.
Primary duties include:

• Investigating reported customer events to ensure all necessary information is accurately captured should the customer assert a claim.
• Successfully negotiating and settling customer claims.
• Securing physical evidence related to customer events to assist in claims handling and potential litigation.
• Managing all shopping cart and property damage claims to ensure timely and equitable resolution.
• Contacting injured customers by telephone and/or in writing to promote premier customer service and provide quick resolution of claims.
• Answering incoming calls through the CCU call center.

Required Qualifications:

• Excellent time management skills
• 2 years of customer service or retail experience
• Ability to obtain Florida 6-20 All Lines Adjuster License within 6 months of employment as well as reciprocal licenses for all the states that Publix operates in
• Excellent interpersonal skills
• 2 years of retail experience
• Basic knowledge of the Risk Master Claims System,
• 2 years of customer service Or
• Excellent problem-solving skills
• Willingness to work overtime, weekends, and/or holidays
• Professional telephone etiquette
• Basic Microsoft Word, Excel and Outlook skills,
• Basic knowledge of the Medicare Reporting System, and
• Excellent analytical skills
• Excellent negotiations skills
• Excellent verbal and written communication skills
• Adaptability to adjust to a fluctuating work environment
• High degree of maturity, discretion, tact and independent judgment,
• High school diploma or its equivalent
• Excellent customer service skills in a non-adversarial manner even when customers become aggressive, demanding, or rude
• Ability to manage highly confidential and sensitive information
• Excellent organizational skills
• Excellent investigative skills

Address: 3300 Publix Corporate Parkway