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Care Coordinator Jobs
Company | Hopebridge |
Address | Indianapolis, IN, United States |
Employment type | FULL_TIME |
Salary | |
Category | Hospitals and Health Care |
Expires | 2023-06-05 |
Posted at | 1 year ago |
Description
Hopebridge was founded in 2005 to serve the growing need for autism treatment services and to improve the lives of affected children and families. We are the largest autism therapy provider in the United States, providing one-on-one, personalized therapy for children and their families touched by behavioral, physical, social, communication and sensory challenges. We are headquarted in Indianapolis, Indiana and provide compassionate care in the following twelve states: Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Indiana, Kentucky, North Carolina, Oklahoma, Ohio and Tennessee.
As a Care Coordinator at Hopebridge, you will be responsible for expediting client service referrals.
What You'll Do
JO-FO-CORP-HBCR
By providing your phone number, you agree to receive calls and text messages, from or on behalf of Hopebridge your phone number(s) about your application. To opt out, you can change your contact preferences on the Edit Profile or My Personal Information section on the job portal.
Hopebridge was founded in 2005 to serve the growing need for autism treatment services and to improve the lives of affected children and families. We are the largest autism therapy provider in the United States, providing one-on-one, personalized therapy for children and their families touched by behavioral, physical, social, communication and sensory challenges. We are headquarted in Indianapolis, Indiana and provide compassionate care in the following twelve states: Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Indiana, Kentucky, North Carolina, Oklahoma, Ohio and Tennessee.
As a Care Coordinator at Hopebridge, you will be responsible for expediting client service referrals.
What You'll Do
- Promptly and professionally respond to incoming and outbound telephone calls and emails from patients and referral sources
- Able to facilitate effective and efficient resolutions to patient questions regarding the onboarding experience, including, but not limited to therapy, scheduling, and timelines
- Demonstrates the ability to develop quick rapport and provide an expert level of customer service and ensure the new patient scheduling process is a positive experience
- Effectively demonstrates the ability to utilize workflow to proactively manage a group of potential clients and drive specific touch points within the onboarding process
- Execute outbound phone calls to patient families to confirm appointment dates and times
- Enter information and log calls accurately and timely
- Perform special projects and other responsibilities as assigned
- Monitor all tasks using workflow software and meet the deadlines associated with tasks
- Prior customer service representative experience required
- Previous patient care and benefits coordination experience preferred
- Possess a minimum of a high school diploma or equivalent
- Hopebridge Headquarters: 3500 Depauw Blvd, Indianapolis, IN 46268
- Monday through Friday schedule
- Short and long-term disability insurance
- Health, vision, and dental insurance
- 19 days of PTO (11 days of paid time off, 7 paid holidays, 1 paid flex holiday)
- 401K retirement options with company match
- Starting rate of $18.00 per hour
JO-FO-CORP-HBCR
By providing your phone number, you agree to receive calls and text messages, from or on behalf of Hopebridge your phone number(s) about your application. To opt out, you can change your contact preferences on the Edit Profile or My Personal Information section on the job portal.
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