Customer Care Representative - Spokane

Family-owned and operated, The Spokesman-Review is the largest news and information provider serving the Inland Northwest since 1883. The Spokesman-Reviewis the largest, most used, and most trusted news and information provider in the Inland Northwest. We strive to produce the paper every day in a supportive team environment where we are dedicated to the community we serve and the well-being of our employees.
Position: Customer Care Representative
Status: Part-Time
Salary: $16/hour.
Hours: 20-25 hours/week. Training in office, on site, eligible for remote work after training.
Location: Spokane, WA
About this role: This position serves to provide service and assist in problem-solving for circulation customers, carriers, and district managers. In addition to offering circulation support, this position also functions as Building Operator answering general operational questions from both internal & external customers. Answer multiline telephone to process subscriber stops, starts, and changes for route carriers; enter subscription orders and verification information in the computer system and resolve customer complaints in a professional timely manner. Provide customer service over the telephone by answering billing questions, resolving complaints, and answering general inquiries from customers and co-workers. Assist other departments throughout the building by answering general questions when able, before transferring calls to that department.
What you’ll contribute to our team: Multiline phone operation skills. Good communication skills. Exemplary problem-solving skills. Must be able to work with minimal supervision in a team environment. Prior customer service experience preferred.
What we offer: We are a family-owned and operated multi-business organization with a heart for the community we serve and our employees. We set you up for success by providing the necessary tools and training needed to succeed in your position!
We provide: A friendly, supportive, and professional team atmosphere. Competitive wages and benefits including Medical, Dental, Vision, 401K matching, Employee Assistance Programs, and so much more! We believe work/life balance is key to continued success, we offer Vacation days, Sick Time, Paid Holidays, and Floating Holidays!
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