Customer Care Professional - Small Business Sales - Hybrid

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day–from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Find your place in service on #TeamAmex.

If you possess the above experience, skills and share our values of providing remarkable experience for customers and selling products to meet the needs of our clients then we look forward to receiving your application and speaking with you.

What would you do every day as a Customer Care Professional?

• Deliver high levels of product and service knowledge to clearly communicate appropriate product features, benefit and other elements of American Express Small Business Services
• Document necessary account information according to established policies and procedures
• Integrity: Adhere to all Regulatory and Compliance guidelines related to servicing and sales practices
• Continuously improve on key selling skills, including building rapport, understanding customer needs, handling objections and closing sales
• Service inbound calls while engaging and consulting with small business owners and decision makers, learn about their needs and recommend the right American Express SBS products
• Provide extraordinary customer care by responding to questions concerning accounts in a fast paced, structured customer care environment

Minimum Qualifications

• The hours of operation for this position are Monday-Sunday 7:00 am EST – 1:00 am EST.
• Customer service experience (two years+) with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness and strong written and verbal communication.
• Proven success in a customer service and sales environment (two years+)
• High school diploma or equivalent required. Education benefits available
• Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a web-based environment

Preferred Qualifications

• Experience owning or working in a small business is a plus

This position will work in the hybrid model from our Phoenix Desert Ridge Service Center. Based on business needs, training may be held 100% on site or virtually. After the first 90 days candidates will work within the hybrid model.

Salary Range: $20.00 to $21.65 hourly + bonus + benefits

The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
• 6% Company Match on retirement savings plan
• Bonus incentives
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Competitive base salaries
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, or in a hybrid model (combination of in-office and virtual days).

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and supplement and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.