Customer Accounts Manager Jobs

Job ID 43043 Date posted 04/07/2023

We are Aaron’s - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose.

This is a non-exempt role, paid an hourly wage. The average pay reflected includes base wages for average hours scheduled and average incentive compensation for this role over a twelve month time period. All average pay/compensation amounts are estimates and are not guarantees of any specific hourly wage or incentive compensation amount, nor of future performance.

Aaron’s Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. As a Customer Account Manager, you will strategically influence team performance to help our customers achieve their goals of ownership and assume a wide variety of job functions at the direction of the General Manager.

Skills for Success

Customer Account Managers can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations. Strong leadership, multi-tasking, organizational, and negotiation/persuasion skills are essential. Like all Aaron’s team members, Customer Account Managers share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

The Work

• Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments
• Manage the collections process by counseling customers to gain timely lease/merchandise renewals
• Maintain customers contact over the phone and through home visits
• Load, secure and protect product in company vehicle
• Safely operate company vehicle
• Manage entire accounts staff to achieve daily, weekly and monthly accounts department goals
• Complete and maintain weekly vehicle maintenance sheet and route sheets daily
• Second up to the General Manager
• Update customers information and maintain accuracy
• Contact customers who have not renewed merchandise agreements
• Clean and certify merchandise in the cleaning station for all merchandise personally returned
• Assist General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy
• Review and close lease agreements, which includes confirming customer identification, collecting money and obtain customer signatures on lease agreements
• Assist the Sales Team as needed
• Build authentic customer relationships to support customers in their ownership goals and drive sales
• Any other reasonable duties requested by management

Requirements

• High energy with the ability to effectively perform all functions of the store and multitasking effectively
• United States at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
• Excellent interpersonal and communication skills
• Proper telephone etiquette
• High School diploma or equivalent preferred
• Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
• Ability to work schedule of hours varying from 8 am to 9 pm
• Uphold the Aaron’s Brand and protect company assets
• Proficient computer skills
• Must meet DOT requirements to obtain certification in required states (United States)
• Maintain a professional appearance
• Two years of college or two years of previous management experience preferred

Aaron’s Total Rewards

Benefits

As an expression of our appreciation, Aaron’s is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes

Our team members are our greatest asset.

• Stock purchase plans
• Medical, dental and vision insurance
• Pay on Demand
• Employee purchase program with exclusive discounts
• Life and disability insurance
• Paid time off, including vacation days, sick days, and holidays
• Physical and financial well-being programs
• Employee Business Resource Groups
• Benefits vary based on full- and part-time employment status.
• Sundays off
• Tuition reimbursement
• Paid paternal leave
• 401(k) plan with contribution matching
• Employee assistance program

About Aaron’s

At Aaron’s we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron’s for the same reason you should choose us for the next step in your career – our ability to positively influence people’s lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.

Aaron’s is committed to creating a diverse and inclusive work environment, celebrates our team members’ differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact [email protected].

Aaron’s is an Equal Opportunity Employer.

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