Cross Functional Operations Manager

Healthy Horizons is a private company that specializes in lactation support and products to support mothers, has two retail locations in the San Francisco Bay Area, and is the expert in corporate lactation service and education.

We are seeking a highly motivated people manager and operations manager!This person will have versatile experience as the Cross Functional Operations Manager, for Healthy Horizons With a technical background such as engineering to provide support to the Chief Operating Officer (COO) and support various areas of our business. This in-person role requires a proactive, self-starter type of individual who can work across multiple departments, such as servicing operations, warehouse operations (including hands-on, rolling up your sleeves type oftactical work in the warehouse), and supporting corporate clients on-site. The successful candidate will be flexible and willing to work at various levels within the company, (no task is too small or too big!) with a focus on process improvements and assigned ad-hoc projects and tasks from the COO. The main objective is to establish, maintain, and improve business standards and performance in terms of accuracy, productivity, and reliability, while actively managing the daily operations of the business, including a team of technicians.

Interest in empowering breastfeeding women and families to have the resources and tools they need to care for themselves and succeed at work. In support of this mission, you will support services and operations that allow companies to be chest/breastfeeding friendly employers across North America.

This role is full-time with competitive health, dental, vision, life insurance, long term disability, paid maternity leave, HSA, and matching 401k benefits. This is an on-site, in-person role in the San Francisco Bay Area. Healthy Horizons offices are located in Burlingame and Menlo Park, CA. The pay range is $30-$40/hour for candidates working in-person with a technical background, or $20-$30 for remote technical or in-person non-technical candidates.

Responsibilities:

1. Continuously improve operational management systems, processes, and best practices across all areas of the business.
2. Leveraging software solutions and demonstrating a natural ability to set up and manage new systems.
3. Ensure compliance with regulatory, compliance, and legal rules in all operational activities.
4. Formulate strategic and operational objectives aligned with the company's goals and vision.
5. Analyze financial data, identify opportunities for improved profitability, and effectively manage budgets and forecasts.
6. Implement quality controls, monitor production Key Performance Indicators (KPIs), and take corrective actions as needed.
7. Recruit, train, and supervise staff members to build a capable and motivated team.
8. Set up, service, and maintain lactation rooms for corporate clients, ensuring a comfortable and supportive environment.
9. Maintain detailed records of operations, inventory, and performance metrics for analysis and reporting purposes.
10. Evaluate and reevaluate processes regularly, identifying areas for improvement and implementing necessary changes.
11. Manage scheduling and workflow to optimize resource allocation and maximize productivity.
12. Communicate effectively with clients, ensuring professional and inviting interactions, and quickly building rapport.
13. Be available to address emergency needs if they arise, ensuring prompt and effective resolution.
14. Perform other duties as required or assigned by management.

Requirements:

1. Bachelor’s Degree in a technical field, such as engineering.
2. Experience in operations management.
3. Comfortable traveling across the San Francisco Bay Area to client sites.
4. Proven track record of managing multiple areas of a business and driving operational excellence.
5. Comfortable working in a variety of settings and interacting with customers, demonstrating exceptional customer service skills.
6. Demonstrated experience in improving operational management systems, processes, and implementing best practices.
7. Intuitive with software and a natural ability to set up and manage new systems.
8. Familiarity with optimizing procedures and the ability to ensure the organization's processes remain efficient and compliant.
9. Strong analytical skills to examine data, identify opportunities for improvement, and manage budgets and forecasts.
10. Proficient in conducting quality controls and monitoring production KPIs to drive continuous improvement.
11. Ability to set up, service, and maintain lactation rooms for corporate clients, including being able to lift 25 pounds and walk around large campuses.
12. Excellent communication skills with the ability to quickly build rapport and maintain a professional demeanor.
13. Flexibility to work in various settings and support different departments as needed.
14. Knowledge of inventory management, fulfillment processes, and warehouse management is preferred.
15. Previous experience in staff recruitment, training, and supervision is preferred.
16. Excellent communication skills with the ability to quickly build rapport and maintain a professional demeanor.

Proof of COVID-19 vaccination, a current driver’s license, active car insurance, and a safe reliable vehicle are required to be considered for this position.

Healthy Horizons is proud to be an equal opportunity employer that is committed to inclusion and diversity. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or other legally protected characteristics.