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Credit Analyst Jobs

Company

Credit Acceptance
Address ,
Employment type FULL_TIME
Salary $22.00 - $24.75 an hour
Expires 2023-11-22
Posted at 8 months ago
Job Description
Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.

Our Operations teams work with our consumers to promote great service, encourage them to bring their accounts current and resolve escalated issues. Team Members specialize in various segments of the contract life cycle to achieve the highest levels of performance. We are committed to providing career growth opportunities to our Team Members and we are proud of our record of promoting from within. Our flexible schedules, casual work environment and culture of having fun make this a Great Place to Work!
About this Position: Note: This position will work from home. Occasional planned travel to an office location may be required. Credit Acceptance is a financial services company. We accept assignment of contracts from auto dealers. The contracts are sent to our Dealer Service Center (DSC) by auto dealers. Your role as a Credit Analyst in the DSC is to help our dealers grow their businesses by aiding them with resolving open requirements on their customer applications as well as other items they need assistance with quickly, compliantly while delivering superior customer service.
  • NOTE: This position will work from home. At a future date, occasional planned travel to an office location may be required or, if local to one of our offices, an office work location may be assigned.
Outcomes and Activities:
  • Keep the dealer’s pipeline open by managing any license, title, audit and inventory issues
  • Resolve and document dealer inquiries not related to the funding process
  • Attendance as outlined in the Operations Attendance Policy
  • All other duties as assigned
  • Handle Phone Calls: You will spend the majority of your time signed on to our phone system, handling phone calls from our stakeholders
  • Review, validate and verify information through document review, internet searches and phone calls to quickly fund compliant deals
  • Provide a high level of customer service to maintain relationship with our stakeholders
  • Welcome and onboard new dealers by offering initial funding assistance
Requirements:
  • Be proficient in Microsoft Word, Excel and Outlook
  • Bachelor’s degree or equivalent Credit Acceptance work experience
  • Work Saturday shifts with an offsetting flex day during regular work week (non-peak season) as well as mandatory overtime during peak season (January thru April) and during month end (last calendar working day of any month)
  • Remain compliant with our policies, processes and legal guidelines
Preferred:
  • Customer Service experience in a call center environment
  • Interaction with auto dealers in current or past role
  • Experience reviewing contracts/legal documents with a strong attention to detail
  • Experience having to interpret existing rules/guidelines and apply them appropriately to make decisions
Knowledge and Skills:
  • Speak clearly, professionally and articulately on the telephone
  • Promotes: Delivers superior Customer Service
  • Deals effectively with pressure, maintains focus and intensity, and remains optimistic and persistent, even under adversity.
  • Be Diligent: Hard working, Conscientious, Sense of Urgency
  • Effectively work independently in a fast-paced environment
  • Ability to adapt well to change with the willingness to maintain a flexible schedule
  • Educate: Identify and close knowledge gaps with all stakeholders
  • Own performance outcomes, improvement actions, attitude
  • Be Effective: Clear Communicator, Autonomous, Organized, Productive
  • Listen actively, understand caller’s situation
  • Ability to learn quickly and apply knowledge learned
  • Validate information clearly and intuitively, protects all stakeholders
  • Handle difficult conversations professionally
Training & Schedule Requirements:
Training:
  • Monday through Friday 7am - 4pm PST
  • Virtual Training will be conducted beginning Monday, September 11th, 2023
Schedule: 8 hour shift between the following times
  • Monday -Friday; 6am - 6pm PST, working every other Saturday 6am - 4pm PST
  • Monday -Friday; 6am - 5pm PST, working every other Saturday 6am - 4pm PST
  • Monday - Friday 7am - 8pm PST, working every other Saturday 7am - 6pm PST
  • Monday -Friday: 7am - 6pm PST, working every other Saturday 7am - 5pm PST
Targeted Compensation: $22.00-$24.75/ hour based on experience
Targeted Bonus: Uncapped monthly bonus potential based on individual performance. The estimated average bonus target for this position is around $1,000/month.
INDSERMP
#zip
#LI-Remote
Our Company Values:
To be successful in this role, Team Members need to be:
  • Respectful by collaborating and actively listening
  • Earnest by taking accountability, applying feedback and effectively planning and priority setting
  • Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
  • Direct by effectively communicating and conveying courage
  • Positive by maintaining resiliency and focusing on solutions
Expectations:
  • Attendance as required by department
  • Remain compliant with our policies processes and legal guidelines
  • All other duties as assigned
Advice!
We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application!

P.S.
We have great details around our stats, success, history and more. We’re proud of our culture and are happy to share why – let’s talk!
Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.
Credit Acceptance is dedicated to providing an inclusive environment for all. We are proud to be an Equal Opportunity Employer and value a culturally diverse workforce. We believe in ensuring all team members demonstrate mutual respect for one another. All qualified applicants will receive consideration for employment without regard to protected characteristics like age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
California Residents: Please click
here
for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.