Costco Travel Reservation Agent - Class Starting May, 2023

"Wish you were here..."
Costco Travel is one of the fastest growing subsidiaries of Costco Wholesale - often rated as one of the best "to work for companies" in the world. We provide leisure travel to the millions of Costco members throughout North America.
Costco Travel is seeking outstanding individuals to join our world-class Issaquah, Washington-based Contact Center. Our Travel Reservation Agents assist Costco Members with their dream vacation packages. We are currently hiring new employees to join our agent training class starting in :April.

Costco Travel offers:

• Stability
• Friendly and supportive work environment
• Great pay
• Career growth
• Great benefits

Position Summary:
Costco Travel is seeking individuals to join the reservation staff to assist Costco members in the planning of their vacation travel, with a focus on first-call resolution in a fast-paced call center environment. Join the team and share knowledge and skills as an active team member in the continuing growth of Costco Travel.
Job Duties/Essential Functions:

• Uses airline and in-house computer systems to make member reservations.
• Regular and reliable workplace attendance at your assigned location.
• Confirms reservations accurately.
• Communicates members’ needs to other support departments.
• Handles member calls in a friendly and efficient manner.

• Computer, phone (headset), printer, copier

• Assists in other areas of the company as necessary.
• Assists in other areas of the department as necessary.

• Same as Essential Functions

• Typing speed minimum of 30 words per minute.
• Effective listening and communication skills.
• Flexibility to meet the schedule needs of the business (e.g., evening, weekends).
• Excellent customer service skills.
• Detail-oriented approach to work.

• Call center experience.
• Able to thrive in a fast-paced, growing work environment.
• Travel industry experience.
• Sales experience (preferably phone sales).
• Experience with Microsoft Outlook, Word, and Internet Explorer.
• High school diploma or GED.

• Management will review the Job Analysis for this position prior to a job offer

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