Corporate Travel Agent Jobs

Expeditors is a global logistics company headquartered in Seattle, Washington. The Company employs trained professionals in 176 district offices and numerous branch locations located on six continents linked into a seamless worldwide network through an integrated information management system. Services include the consolidation or forwarding of air and ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing and distribution and customized logistics solutions.

Our in-house Corporate Travel Agency is in search of a full time, entry-level or mid-level corporate travel agent. You are responsible for trip quotes, airline ticket bookings, hotel reservations and other phases of business travel. The agent in this position will contribute to the departments overall customer service and administrative functions. The ideal candidate will display proficiency with Sabre GDS and SAP Concur, excellent verbal and written communication skills, possess exceptional customer service and a desire to take the lead on department administrative projects.

Responsibilities

• Fulfill company required training and add industry or desk-side training accordingly
• Manage and action agency and personal GDS queues
• Correctly perform ticket changes or refunds with solid attention to detail
• Audit Airline resources
• Guide travelers to make the best financial trip choices for the company and implement company standards
• Process the weekly ARC report
• Preserve traveler personal and trip confidentiality
• Arrange flight, hotel, and car reservations
• Review Risk Management alerts
• Process the weekly Credit Card reconciliation report
• Log and track Agency commission
• Accurately price flights, store fares, issue tickets and invoices using programmed GDS formats
• Calculate trip quotes that meet a travelers’ authorized budget
• Utilize company discounts and traveler credits
• Contribute to agency administrative tasks – file daily invoices, respond to emails in shared in-box, self-assign requests, format and manage department newsletters and internal website content.
• Resolve traveler Concur issues – profile, searches and results.
• Provide essential advice regarding international travel entry requirements, documents and health guidelines

Qualifications & Skills

• Establish solid, assured working relationships with coworkers, travelers and vendors
• Excellent verbal and written communication skills
• Detail oriented and exceptionally organized
• Independent learner, motivated by taking responsibility for own career path with guided mentorship
• Customer Service oriented, friendly and professional
• Strong ability to self-manage time and prioritize tasks

Education, Experience, Certification

College degree preferred. Candidates with 2 years’ customer service, hospitality or related industry experience considered.

Sabre:

Minimum 2 years Sabre GDS experience preferred – enthusiasm to learn Sabre Red 360 – standard formats for air-car-hotel searches, decode/encode, discern airlines and their routes/hubs

Comprehend the stages of bookings in GDS – creation, QC, invoice, email, changes

TRAMS:

Recognize Sabre formats and how they translate in back office reporting

SAP Concur:

Minimum 2 years SAP Concur experience preferred

Concur – Admin role – user administration, onboarding, vendor management, standard adherence

Concur – Traveler role - conduct travel searches to validate company configurations, discounts, and preferred vendors

Manage and process Concur Requests

Core:

Comprehend Compleat mid-office functions and how they are constructed to benefit the company

Interpret Compleat QC messages and respond accordingly

Job Location: This position will sit in the greater Seattle, WA area, which can include Lynnwood, Federal Way and Bellevue.

Expected salary: $55-65K

(May be eligible for bonus following first year of continuous employment in position.)

Expeditors offers excellent benefits:

• Holidays (10)
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
• Life and Disability Insurance
• Medical, Prescription Drug, Dental & Vision Coverage
• Employee Stock Purchase Plan (ESPP)
• Employee Assistance Program (EAP)
• Commuter Benefit
• Health Savings Account (HSA)
• Flexible Days (2)
• Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
• 401(k) Retirement Savings Plan with employer match
• Paid Parental Leave (additional eligibility criteria)
• Educational Assistance and Reimbursement
• Training and Personnel Development Program
• Dependent Care Flexible Spending Account (DC FSA)

All your information will be kept confidential according to EEO Guidelines.