Copier/ Print - Prep Room Technician

Immediate opening for an experienced Prep Technician for Copiers, Printers, and IT equipment at an independent, family-owned Technonogy company.

We offer great pay and benefits with no weekend work!

We have an excellent reputation and are looking for the same. If you want to work where hard work and initiative are appreciated and rewarded, apply today!

Why else consider Atlantic, Tomorrow's Office? How about

• Modern shop
• Plenty of room for our Techs and well-lighted work areas
• Benefits include many Insurance Plan options, 401k, Paid Vacation and Major Holidays
• Well-maintained equipment
• 5 day work week
• NO Saturdays or Sundays
• Our Prep Techs make great pay

Duties primarily consist of unboxing, configuring and prepping multi-function (copiers/printers) and IT equipment. The NET tech is responsible for ensuring mainframes, accessories and network information are installed, thoroughly tested and cosmetically finished.

This technician performs in process preparation and/or final prep works with IT to insure settings, data and configurations are properly loaded and communicates effectively with multiple departments.

Other daily activities include neatly storing/racking the finished product in a neat and organized fashion.

Net techs are experienced at using all hand tools and work closely with various technical and administrative staff to verify and ensure conformance.

BASIC DUTIES

• Clean work station and immediate shop area regularly and prior to leaving each day
• Quality workmanship that is performed on a consistent - daily basis and with minimum guidance.
• Perform other duties as assigned, may assist/train other employees in the performance of their duties
• Maintains mindset for reducing the risk of workplace incidents and injuries
• Uses hand tools
• Handle machined parts in a careful manner and stores items properly to prevent damage
• Responsible for recording all labor hours in company time system accurately, follow production scheduling and shop floor controls as directed
• Follows all safety guidelines, including proper use of safety equipment, and relevant safety procedures

CORE COMPETENCIES

• Ability to adapt to change (positive or negative)
• Respect others and dangerous equipment at all times
• Ability to work in a warehouse environment and follow direction
• Desire and willingness to learn and to advance to the next trade level
• Ability to apply common sense understanding to carry out job requirements and convey detailed verbal and/or written instructions as needed
• Ability to lift heavy equipment
• Ability to follows instructions, concentrate and demonstrate strong attention to detail
• Ability to identify and correct problems with assistance
• Ability to accept criticism and deal with others calmly and effectively in stressful situations
• Requires the ability to follow demonstrated steps and multi-task at times

Education/Experience

• High school diploma or equivalent with at least 6 months of practical work experience in a manufacturing environment

PHYSICAL DEMANDS/WORK ENVIRONMENT

• The physical demands and work environment described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. The NET Prep Technician works in a machine shop environment throughout the workday; this environment may include exposure to noise, dust, etc.

Atlantic, Tomorrow’s Office was founded in 1959 as Atlantic Photocopy. Since its inception, the Atlantic family has grown from a five-person operation to a 400+ employee corporation, supporting over 20,000 organizations. Atlantic is an Office Technology and IT Solutions company (VAR) providing horizontal niche market services to small and large corporations in the New York City metropolitan area, Long Island, and the Greater Philadelphia and Delaware Valley. Atlantic’s offerings include Imaging, IT Support, Document Management and Managed Services.

The Onsite Technician is responsible for providing onsite support at our client’s location in mid-town Manhattan. Travel may be required to their Long Island office, and possibly their location in Florida. This relates to all technology utilized by the client, including workstations, servers, printers, networking equipment, internet service providers, telephone system support, and third-party software. The role also carries project implementation responsibilities with regard to all implemented products & technologies. This includes, but is not limited to, workstation builds and deployments, server & network equipment installations, ISP deployments, application installation and upgrades, business continuity and disaster recovery testing.

• 4-year degree in Computer & Information Science, Computer Information Systems, or closely related field is preferred.
• Demonstrates consistency in ability to be flexible.
• Remote access solution (VPN) implementation and support
• A+ certification
• Keeps IT Rooms clean and organized.
• Business Continuity & Disaster Recovery testing
• Minimum 2 years of experience as an onsite or field service technician.
• Develop in-depth knowledge of the service catalog and how it relates to customer’s needs
• Work with the project management team on PC builds and network equipment deployments
• Enter and update all work as service tickets into ConnectWise. Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University
• Experience building desktops and laptops.
• Troubleshoot network elements including ISP circuits, firewalls, network switches, wireless equipment and telephone system.
• Installation of Microsoft and all 3rd party software such as Autodesk, Bluebeam & Docuware.
• Able to work independently to manage strict timelines with multiple projects in order to meet deadlines under high-pressure environment.
• Communication with customers as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages.
• Excellent interpersonal skills and communication skills. Candidate needs to be able to tailor communication to the proper skill level of the end-user, and include the appropriate detail to manage the end-user’s expectations.
• Oversees the maintenance and tracking of assets.
• Open to change and new approaches. Able to deal with ambiguity by responding appropriately & effectively to uncertain situations. Takes the time to listen, and encourages dialogue.
• IT support relating to technical issues involving Microsoft's core business applications
• Principles, techniques, and concepts of network administration
• Troubleshoot PC connectivity issues.
• Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry
• Ability to improve customer service satisfaction
• Experience racking, stacking and patching network equipment.
• Enlists the support of others, identifies key decision makers and builds alliances to advance business needs.
• Document and update the client environment
• Knowledge of office terminology, practices and procedures.
• Advise and train staff on computer operations and software applications
• Monitor network performance for availability, utilization and latency. Take the appropriate measures to resolve throughput issues, escalating to the support team as required.
• Highly organized and composed under pressure.
• Escalate service issues when required
• Support services for Microsoft related technologies This includes areas such as basic troubleshooting of Exchange, and adds/moves/changes for AD accounts.
• New staff onboarding participation
• Identifies and acts on problems quickly, decisively and effectively. Responds quickly to staff and peers.

Atlantic, Tomorrow's Office offers a very attractive compensation package which includes

• Excellent Salary. Starting salary based on experience and knowledge of the industry.
• 401(k) plan
• Excellent holiday & vacation plans
• Outstanding benefits package (incl. medical, dental, vision, life, and supplementary insurance)

Duties primarily consist of unboxing, configuring and prepping multi-function (copiers/printers) and IT equipment. The NET tech is responsible for ensuring mainframes, accessories and network information are installed, thoroughly tested and cosmetically finished.

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