Coordinator, Financial Assistance Program (Remote)

About Susan G. Komen
Susan G. Komen brings a 100% virtual working environment, and you can work anywhere within the U.S. We are a force united by a promise to end breast cancer forever. For over 40 years, we've led the way funding groundbreaking research, community health initiatives and advocacy programs in local communities across the U.S. Susan G. Komen is the ONLY organization that addresses breast cancer on multiple fronts such as research, community health, global outreach, and public policy initiatives to make the biggest impact against this disease.
Komen strives to have a culture of passionate, growth-minded professionals who thrive in a team environment, and work collaboratively to inspire greatness in others! We take an ongoing approach to ensure open communication from all levels throughout the organization. It’s encouraged to give and receive feedback to ensure two-way accountability with a focus on continual improvement both personally and professionally!
What you will be doing in the role of a Financial Assistance Program Coordinator
The Coordinator, Financial Assistance Program will serve as front-line staff on the Patient Care Center team to review and process financial assistance applications from individuals undergoing treatment for breast cancer or living with metastatic breast cancer. The average workday for this position is from 9 am to 5 pm CT Monday th rough Friday, which may vary based on business needs. This candidate will possess superior organizational and customer service skills to ensure the utmost care and discretion when reviewing requests for assistance . The coordinator will review applications for completion; communicate with applicants to ensure the receipt of necessary documentation; document interventions in HealthCloud ; and approve applications meeting program eligibility criteria.
What You Will Bring To The Table

• Completing all other duties, as assigned.
• Reviewing applications for financial assistance submitted to the Komen Financial Assistance Program for completion and adherence to eligibility criteria.
• Communicating as needed with applicants to secure missing documentation (income verification or physician attestation of breast cancer diagnosis and/or treatment status).
• Maintaining an organized, routine process to ensure applications move through the entire program cycle in a timely manner (less than 14 days from application to approval, if funds are available), including the communication of application approval and issuance of financial assistance.
• Documenting all interventions in the Komen HealthCloud.
• Escalating cases to the Manager, as appropriate.
• Ensuring the applicant receives notification of their status within 14 days of receipt of application for those applicants that do not meet program eligibility criteria or if funds are not available.
• Providing excellent customer service to both internal and external parties in resolving inquiries related to Financial Assistance Program applications or payments.
• Demonstrating the utmost discretion and confidentiality when reviewing and communicating about Financial Assistance Program applicants and funding recipients.

We already know you will also have

• Bi-lingual proficiency in both English and Spanish required.
• Strong attention to detail .
• Two or more years of customer service experience working with stakeholders from diverse socioeconomic backgrounds .
• The ability to analyze best practices and incorporate these practices into Komen program implementation plan.
• Ability to analyze primary and secondary data at multiple levels (e.g., county, state, regional, national) to draw appropriate, accurate conclusions towards reaching Komen’s bold goal.
• Proficiency working with online databases .
• A minimum of a High School Diploma and 2 – 5 years of related experience.
• Knowledge of current techniques and procedures used in the design and development of evidence-based public health curricula and training materials.

So, what's in it for you?
  This Is What Komen Provides Away From The Computer
Komen believes in the importance of taking care of our employees so that in turn they can be committed to supporting our critical mission to support those impacted by breast cancer and to help find cures.

• And so much more!
• Flexible work arrangement in a fully remote working environment
• Generous Paid Time Off Plan
• Competitive hourly rate of $16-$20, exact compensation ranges are based on various factors including but not limited to the labor market, job level, internal equity, and budget. Offers given will take into consideration the candidate's skills, education, experience, geographic location, and other necessary credentials.
• A culture of learning and development
• Parental leave
• Health, dental, vision and a retirement plan with a 6% employer match
• Bi-weekly work from home stipend
• Tuition Reimbursement

Komen provides a remote and/or home-based working environment for all active employees. Komen defines remote as the ability to work from any physical location within the U.S. where an employee can perform specified work duties without disruption or distraction. Komen defines home-based roles as positions that are required to reside in a specific market. Work schedules for both remote and home based are determined by the organizational needs of each department.
Susan G. Komen is fair and equal in all its employment practices for persons without regard to age, race, color, religion, gender, national origin, disability, veteran status, or sexual orientation. Additionally, we embrace Diverse Teams & Perspective, and we find strength in the diversity of cultural backgrounds, ideas, and experiences.
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